Quest 4 Quality with Joe Higgins

Keynote speaker and former executive with the Whirlpool Corporation, Joe Higgins,  gives us a small sample of the presentation he has prepared for his third appearance at BrandSource's The Summit Convention in Orlando, Florida in March of 2017. The title of this Podcast is The Value of High Performing Cultures Within an Organization. Culture is the deepest held reflection that you have about business, it is your beliefs, commitments, ideals, dreams and everything else you want to achieve in your enterprise.  For more information about Joe Higgins and to see several samples of his presentations on topics such as The American Economy, Building Healthy Teams, Customer Service, and Leadership visit www.Q4QwithJoe.com  

Recently we have heard a lot of talk that our country is, and has been, in decline.  Joe provides us with some statistics that will remind us why this country is, and always has, been great with his new presentation called, America - We the People.

There can be no doubt that one of the drivers of a great business is how often and effectively it drives high levels of customer service. I have spent more than four decades visiting and working with customers across America and during that time I have experienced just about everything as it relates to delivering a quality experience for your consumers.  In this podcast you will hear examples of companies and the things that they have done to take their businesses to the next level and it begins with treating the customers with respect and dignity and offering a unique and differentiated shopping experience. Remember that treating customers in a positive manner leads to customer loyalty, defined as a consumer that is loyal to your business and wants to come back and shop in your store.  We all know this when we it happens to us in a restaurant, a theater or the ball game. When people go out of their way to fill a need we may have, our brains work in such a way that makes us want to return to that business. Th

Back in the early 1920’s in America, researchers concluded that rats who were not fed enormous amounts of protein eventually died early in their lives. Ever since that report hit the newspapers, Americans began to see protein as a miracle food. It sustained life and therefore you could never get enough of it they thought. This started a lifelong romance with any food deemed to contain protein, especially meat. Unfortunately, after they discovered that the studies were not applicable to humans, as rats need 10 times as much protein as we do, this update was never really assimilated by the population.  Today the average American gets nearly three times as much protein as they need every day and as a result it has had very dire consequences on our health. Protein deficiency is extremely rare in this country, so rare in fact that most of us have never known anyone who died of a lack of protein. At the same time we all have been through heart attacks, cancer, diabetes and stroke with someone close to us. This podc

In a book I read more than 30 years ago titled The Save Your Life Diet, by Dr. David Reuben, he made the point that Americans are suffering from a deficiency of fiber. In all the time since then, the community of researchers have determined that we need to consume more plant based foods and they have not backed off that recommendation.   Keep in mind this simple rule, fiber only exists in plant based foods and obviously the more variety of foods you get in your diet each day the better quality of fiber will moved through your system. This component of food has a long list of health benefits and reduces the risk for all of the chronic diseases we are suffering from in America.   I will repeat this lesson often, it is not what you take out of your diet that makes you healthy, and it is what you add into it that will sustain you over the long run. Eat a grapefruit at breakfast, an apple on your break, have a salad for lunch and add some veggies at dinner, you will go a long way to a life of better health. This p

This Podcast deals with the complications of high blood pressure. I start hear because this is one of the most common diseases in this country and one that is easiest to control without medication. It is estimated by the CDC that nearly 80 million Americans have either pre-hypertension defined as a reading above 120 over 80 or high blood pressure, which is defined as a reading greater than 140 over 90.  The common vernacular for HBP is “the silent killer,” quite an ominous term but it is accurate in its depiction of this disease.  The fact is that with HBP you rarely know you have it until it is too late to act on it. This is a disease that ravages the body’s cardiovascular system and can be the cause of stroke and heart disease and while it is deadly, if you pay attention to the causes it is often times easily cured. In this podcast I discuss what HBP is and some actions you can take to improve your outcomes and if you are leading a team it will give you ideas on what you can do to help your employees.

It is a pretty simple sentence that nearly every American has said to themselves at least once in their lives, “if you don’t have your health you don’t have anything.”  I have asked audiences all over this county to finish that sentence by giving me the tenth word, “anything” and 100% of people get it exact and on Que. Americans say they believe it but their actions don’t fall in line with their beliefs.  As a nation, we sit in fear everyday about homicide, we practice prevention in our lives when it comes to the threat of murder or assault. We put dead bolt locks on our doors, we have alarm systems that warn of an intruder, our dogs actively bark if someone approaches our house and some keep a loaded gun by the nightstand. I say all this, while important, it ignores a larger issue because in America it is not homicide that is our biggest risk of death, it is chronic disease. In the past few years in our country about 15,000 people die on average from homicide. The real risk comes from the CDC that reports th

The title of this Podcast is Creating a High-Performance Culture and people always ask me what that is, my answer is simple, it is one that exceeds expectation. Let’s face it, every country you visit and every business worldwide has a culture that is unique and distinct. It is what allowed humans to survive and thrive as a part of our evolutionary past. It doesn’t matter where you go, your church has a culture, so does your bank and your gym, each one different than others in your community.  Businesses need to make sure that they cultivate their cultures and create a vision and mission statement so that their employees understand the expectations of their leaders.  Culture is the deepest held reflection that you have about business, it is your beliefs, commitments, ideals, dreams and everything else you want to achieve in your enterprise. I tell CEO’s, Presidents, GM’s and all those who run a business, don’t keep these things a secret, be explicit so that your teams have mission clarity. You will learn in th

The Harvard Business Review talks about empathy as one of the characteristics of a great leader. Research suggests that the ability to connect quickly and emotionally with other people is one of the hallmarks of strong leadership. Let’s face it, we would all like to work for an organization and a manager that values our contribution to a company and one that is willing to help us when tragedy might strike.  Empathy is a unique talent that leaders possess in abundance and allows them to treat people with care and compassion. This is one of the issues often mentioned by employees who leave a company after consequential life event when the company or leader shows a void in compassion.  Great leaders care about people, customers, friends, family and they make others feel like they are important to whatever enterprise they are managing. Never be afraid to show compassion and concern in any circumstance. I have watched over the years as CEO’s of companies have cried on stage while talking about the death of an empl

When you reach a leadership position in anything you do, it normally means you have a team involved, whether it is sports, work or a charitable organization, if you want to become a leader you need to learn how to motivate and inspire a team. Leaders do not become successful on their own, they only win if the entire team raises the bar of performance and takes the leader with them to the next level. I learned early on in my career that the further I moved up in the organization the more dependent I became on my team for my own success in life. You will find that the skill set you acquire in business around leadership and building great teams will bleed into your personal life because family and friends have many of the characteristics of running a team. You will be a better father, mother, son or daughter, a better mentor or friend. These skills can improve just about every aspect of your life as it applies to functioning in the world.  In this podcast you will learn how to take the next steps in your caret a

I approach integrity with a different attitude than I do all the other characteristics of leadership because it is what defines us as people. It really is, as they say, the most important thing we do in our lives.  At Whirlpool we were taught this maxim, “There is no right way to do a wrong thing.”  And for all the years I worked at Whirlpool the employees and the leadership lived these words. Think about it this way, there are two parts to all of us, what we want to be and who we want to be. The what we want to be is defined by a title we have, like mother, father, doctor or engineer and while these titles are important to us, nobody else cares.  People care about who you are, how you treat them, how inspire and motivate them and how you make them want to be better people. When you get home at night you can’t pull out the “I am a CEO” card, your wife doesn’t care about it and your kids don’t either, they only care about how you treat them. For leaders the same principle applies, this is what defines integrit

Every time I look up the characteristics of great leaders, the power of a positive mental attitude is usually in the first tier. There is no doubt that positive leaders have the capability to bring up an entire organization and conversely a negative individual can bring down a company.  Great leaders make the choice to be in a good mood, to find solutions to problems and not place blame, they motivate employees and inspire those around them and they work to help others become the best leaders possible.  In this podcast you will learn the difference between personal power and position power. I talk about overcoming fears and ways that you can make a weakness, that you have carried all of your life, into a strength. We all have the ability to make everyday a great day by taking that next step and deciding that we are going to make a difference in the world through our attitude. 

I began my education in leading an organization in 1987 when I became the Regional Director for the Whirlpool Corporation responsible for the Western half of the United States. This job was the basis on which I learned what it takes to become a great leader.  I began the process of applying my new experiences to real world situations with my sales team.  Leadership is not about getting people to follow your lead, a common misconception, it is about creating leaders in your organization who can make good business decisions and turn in strong results. It is about getting your employees to believe in themselves and reward those who are willing to take initiative and not wait to be told what to do.  I discuss the importance of communication in this section and why great leaders are both good speakers and great listeners. There are many ways to work on your leadership skills and I am going to pass on the ideas that I have been teaching to my teams over the past 40 years.  

One of the realities that I face in this type of work, projecting the year ahead for our economy or looking out with a longer term view, is that every year the gloom and doom writer’s publish hundreds of books a year predicting calamity for our economy. If you read books or watch the hourly  grind of news programs you have seen the daily pass through of hedge fund managers, economists and the financial news shows that give a forum to those “experts” who have been very explicit in their prognosis for America, and that is our entire economy is going to collapse. Of course they have been saying this since 2009 with some of the most outlandish opinions that do not deserve to be on a television show or in a book.  You might wonder why this happens. Think about it this way, if you write 10 books in 10 years about the annihilation of the American economy and you get it right one time, you become a guru in this space, sell millions of books and are interviewed on every show for the next 5 years. Fear sells but it doe

This podcast will give you an economist’s look at the causes of the 2008 recession in America. Tim and I discuss the events that led up to the crisis beginning with the speech President Bush made on September 23, 2008 where he warned the American people of the dysfunction in the economy at the time and made some dire predictions that unfortunately a number of them came to pass.  Major global corporations like Lehman Brothers failed, others like Merrill Lynch, an equities icon, was sold to Bank of America and thousands of other companies went bankrupt. We watched as consumer confidence plunged to the lowest levels since we started measuring it. Consumer Spending likewise became that last thing that Americans wanted to do and sales of nearly everything began to decline at levels not seen since the Great Depression.  There is no doubt that we were in trouble and indeed by March of 2009 the stock exchanges all reached historic lows and unemployment in November of that year was over 10%.  But there was hope on the

This podcast contains some interesting observations about our economy and the differences between how some news programs cover economic news versus how an economist views national issues. Tim asks some pointed questions that are on the minds of many people but never really get covered by TV anchors. In this 12 minute segment I talk about America’s leading economic indicators in a way that will give you insight into our current issues with GDP, the gains we have made with the levels of debt taken on by Americans prior to 2008 and the growth in employment over the past seven years.  Then we jump into some very sensitive issues that I believe will confound those who don’t have a background in historical realities that are facing us today. You will learn about the national debt, unemployment versus “real unemployment” and the reasons why China and others buy U.S. debt. You may not agree with my assessment but you will have something to thinks about.  

This podcast will give you an economist’s look at the causes of the 2008 recession in America. Tim and I discuss the events that led up to the crisis beginning with the speech President Bush made on September 23, 2008 where he warned the American people of the dysfunction in the economy at the time and made some dire predictions that unfortunately a number of them came to pass.  Major global corporations like Lehman Brothers failed, others like Merrill Lynch, an equities icon, was sold to Bank of America and thousands of other companies went bankrupt. We watched as consumer confidence plunged to the lowest levels since we started measuring it. Consumer Spending likewise became that last thing that Americans wanted to do and sales of nearly everything began to decline at levels not seen since the Great Depression.  There is no doubt that we were in trouble and indeed by March of 2009 the stock exchanges all reached historic lows and unemployment in November of that year was over 10%.  But there was hope on the

This first podcast is really an introduction into how this business, Q4Q, started and a synopsis of my four main presentations. It is an overview of the work that I have done over the last 43 years and gives you some ideas about the depth and breadth of my work. I started my career with General Electric, a Fortune 8 corporation, GE provided me with a great start to my career. I moved on to Whirlpool Corporation, the largest manufacturer of appliances in the world and spent 35 years learning and teaching leadership. My career path led to my promotion to the National Director of Sales, responsible for the entire sales team across the United States. During this time I was able to visit and get to know the CEO’s, Presidents, GM’s and others who were leaders of their companies. It served as a base of what I now talk about on the speaker’s circuit. Joe Higgins is joined by the founder of The InBound Podcasting Network, Tim Edwards.