Booster Shots From The Doc

Do you want customers who stay with you and don't buy from your competitors? Do you want customers who say nice things about your business to other people? Do you want customers who pay you on time, and accept the fact that you may be a bit more expensive than other suppliers. If you want to know the answers, listen to ten tips for success.

Do you want a highly motivated team who don't take time of work, don't keep looking for other jobs, and who make a positive contribution to your business? Well there are three things you need to do and you'll find them in this podcast.

Have you ever considered that you might be 'rewarding' difficult people for their behaviour. You may be spending too much of your time responding to negatve performance and not enough time strengthening positive performance.

Strong, tough managers could cost your business money! Many managers spend too much of their time and the company's money, recruiting and interviewing for new staff.

If you want to be a first class salesperson, or a successful manager, or just a good communicator; you need to be good at 'selling yourself' and building rapport. Listen and find out how.

To succeed and survive in business, you need customers. Every day you need to allocate time to marketing and selling your product or service. These 5 action ideas will help you do that!

Too often we don't think and just react to what other people say to us. The successful business person doesn't react - they think!

When you see, hear, or are aware of something a member of your team does well- you need to tell them about it. This is about a compliment or a thank you, and is an extremely powerful motivator.

Does your promotional material, brochures and website tell the customer how they benefit from using your product or service? You need to stop using the 'we' and 'our' words and start using 'you' and 'your' in all your business communication.

Senior managers most often know what they should be doing so far as communicating with their people. However, they have their insecurities and time pressures just like everyone else. Sometimes, they just want to be asked.

Too many business owners are charging far too little for their product or service. And they are more afraid of losing a customer than making sure that each sales is profitable.

When you communicate with other people face to face, and particularly when you are trying to persuade them; the key ingredients are credibility and believability.Your credibility will be determined by the verbal, vocal and visual elements of your message!

When you allow other people to 'hook' you by how they look, speak or behave, then you are in danger of communicating your feelings to them. This will be apparent by the words you use, your tone of voice and your body language.

The Motivational Manager accepts that members of their staff may be better at the job than they are. However, that makes you no less a good manager.

Feedback is one of the Top 3 factors that motivate people at work. The majority of employees want to know when they’re doing well, and when they could be doing better. There’s no doubt, that giving people feedback is absolutely vital to ensure a motivated team who deliver results.

Is is absolutely vital that the people who work for you, know how you feel about their performance, both good and bad. It's important for your business, and it's important for your success as a manager. And it's also important for the staff memember.

This is about feedback to your staff that happens on a regular basis. It takes place when you see or hear something you want to give feedback on.

Customers will often judge the level of your service based on how well you recover from a difficult situation. And they are very likely to forgive you if you do it well.

Public speaking is still one of our greates fears; it turns grown men and women into nervous wrecks. Listen to this, and the butterflies in your stomach will soon be flying in formation!

Do you want your customers to say positive things about your business to other people. These 6 steps will show how to make that happen and generate more word-of-mouth sales.