Booster Shots From The Doc

How to manage difficult people is a challenge we all face at some time in our life. This summary of the book will also provide a few tips.

If you want to be a motivational manager with highly engaged staff, then you need to get the trust program into your brain. Listen and find out how.

Getting the best out of employees isn't about performance reviews no matter how regular. Listen and find out what it is about.

Do you like something for free or at a lower cost than expected? So what's the catch? Listen and find out!

The only way to acheive more customers, more sales, and more profits is with a highly engaged workforce. Listen and find out how.

The sandwich technique doesn't work, it lets you off the hook and it's a soft option. Listen to some other ways to give feedback.

If you want customers to return, to spend more money, and tell other people about your business, then you need to listen to this.

Incentives, prizes, gifts and bonuses don't motivate people at work. They may have short term benefits, but you will never buy your way to peak performance. Listen to some other ideas. 

Hand out 'Warm Glows' not Dampeners. 

Do you react to a difficult person's behaviour or do you think. Listen to this and think!

Fear is good, but only as long as you as you are aware of it and keep it under control, that's what courage is all about.

Don't you just hate it when things go wrong? Don't panic, this is a fantastic opportunity to show just how good your customer service really is. 

2013 will be a challenge for many people, and more than a few businesses. If you want to look back this time next year on a successful 2013, then you need to be lean and mean. Listen to these two tips.

Listening is a very powerful management skill. If you want to become a Motivational Manager, and minimise your stress, then you need to become a Powerful Listener.

Human beings crave attention and acceptance, and they want to know you care. If your customers and your employees feel that you're interested and care about them as individuals, then it becomse so much easier for you to achive your goals. 

How you handle questions from an audience can often be the deciding factor as to how your presentation is received. Listen to these 10 tips and wow your audience!

Tips and techniques to help you talk with people, make an impact and sell yourself.

There are many ways to motivate employees. Listen to 3 Free ways that are also very effective.

What decisions will other people make about you and your business when you hand them your business card? Listen and find out!

Reprimanding de-motivates the employee, and de-motivates the rest of the team. It's bad for morale, it's bad for customer service and it's bad for sales. Listen and find out the alternatives.