Booster Shots From The Doc

If you use the word 'try' to another person, the majority tend to hear it as a negative. Try is a word to avoid with customers, colleagues and staff.

When putting together a PowerPoint Presentation, it is very tempting to use all the special effects. However, they may just distract from the message you're trying to get across.

When you're interviewing someone for a job, what do you look for? Perhaps you look for previous experience, technical expertise, a particular level of intelligence and probably many other qualities and characteristics. Can I also suggest that you pick someone with the talent to think, the ability to control their own mind.

If you're going to persuade someone to change their behaviour, their viewpoint, their attitude, any other aspect of their business or personal life, then you're talking about changing a mindset. If anyone is going to change their mindset, then they need to envisage benefits for them that outweigh their present circumstances or situation.

When someone doesn't see things the way you do, there is potential for you to get stressed and collect negative feelings. What then happens is; you dump these negative feelings on the other person, and then you have a difficult situation. Here is a way to avoid these negative feelings.

Research has shown, that the number one reason people leave their job, and customers take their business elsewhere, is that they don't feel appreciated.

When people ask you what you do or what your business is about, make sure you say something that grabs their attention and makes them want to hear more.

"How do I motivate my team?" That's the question, I'm most often asked by frustrated managers. They want some instant fix, a 'magic bullet' that improves team motivation overnight. But as we all know, life isn't like that. This podcast reveals the secret of motivational management!

Do you have any pet peeves that annoy you about other people? When we interact with other people, it is highly possible that we allow our pet peeves to influence that interaction.

Dealing with resistance is one of the biggest challenges faced by business people. This podcast explains why we get resistance and how we can handle it.

Have you ever heard people in your organisation saying - "This would be a great business if it wasn't for the customers?"Well it's really easy to get rid of customers, you don't have to do very much at all.

Have you ever considered that people may not be listening to you when you're doing some Public Speaking? If you bear in mind, that you could be making a business presentation that leads to a big sale or a contract, then non listeners could be a bit of a problem.

The wrong tone of voice and negative body language can cause problems when managing other people, particularly customers and staff. However, using the wrong words can also make a difficult situation worse!

When we interact with other people, whether it's a difficult person or not, it's important to open the conversation on a Human Level.Communicating on a Human Level increases your likeability and improves your success in managing difficult people.

If your likeability factor is high, votes go up, sales go up, you go up, and you'll have less difficult people to manage.

When interacting with other people, particularly difficult people, Human level responses are vitally important. It doesn't matter if it's face to face, over the phone, or by e-mail. We need to mix the Human with the Business.

As we all know; dealing with the good guys is no problem, it's the difficult ones that can be a challenge.So, get to know each member of your team much better, concentrate on what they do well and you're less likely to have difficult staff.

We all have male and female customers, clients and colleagues, and they need different handling. If you want to be successful at selling, negotiating or managing someone of the opposite sex then you need to be aware of the differences.

We can get extremely stressed when other people don't see things the way we do. In any situation that you face there will always be - the way you see it - the way they see it - the way it is.