Destination On The Left

On this episode of Destination on the Left, I talk with Geoff Thatcher about telling great stories and why they impact how people experience your brand. Geoff shares examples of his revolutionary experiential framework in action and gives his insights into staying focused, finding the right partners, forgiving allowable weaknesses, and remembering to have fun. What You Will Learn in This Episode: Why experiencing new things is essential for inspiring creativity in the hospitality and experience industry How Geoff applies his experiential framework to create immersive and emotional experiences at theme parks, museums, and other attractions How to identify the right partner to help realize a shared vision Why understanding and translating a brand’s story into consumer experiences is crucial for creating impactful experiences Creative solutions that Geoff has helped to implement in theme parks and attractions across the world Geoff’s insights and advice for listeners planning a collaboration and why it’s criti

On this episode of Destination on the Left, I talk with Sonya Nash, Executive Director of Visit Shipshewana. She shares how she honors the local community through the work her DMO does and describes her role as creating an experience that visitors love and positively impacts the local community. Sonya also talks about a countywide collaboration she is part of and the importance of building bridges between stakeholders for the greater good. What You Will Learn in This Episode: Why understanding the other party’s perspective is crucial for successful collaboration What role destination marketing organizations play in community branding and development, and how collaboration between various agencies impacts tourism assets and the community as a whole Sonya’s creative solution to challenges faced in a conservative, tech-limited community to accommodate visitors’ needs Why understanding and promoting cultural values within a community is essential for effective destination management How Sonya is working to conn

On this episode of Destination on the Left, I talk with Emily about how her creative skills and early experience in theater led her to the hospitality industry. She walks us through a process for evaluating your brand and thinking about it from a people-first perspective and shares her approach to addressing challenges that cover planning for short-term, mid-term, and long-term needs in that order. What You Will Learn in This Episode: The importance of building relationships before seeking mentorship and why creating a culture of collaboration establishes trust and open communication How Emily manages imposter syndrome by addressing her “shadow Emily” and seeking support to counter negative thoughts How to build genuine connections and create communities aligned with individual needs How Emily helps her clients let their weird flag fly so that all of their people can find them The connection between hospitality and wellness, and why Emily’s company also serves the wellness industry as they both aim at ensur

On this episode of Destination on the Left, Megan Grant and I talk about how her tours are designed to create a positive social impact. She highlights the trends that are helping her business grow and thrive, including mindful purchasing and lone female travelers. We also discussed the importance of community and how Megan’s tours build community. What You Will Learn in This Episode: What inspired Megan to start Cherish Tours during the pandemic and how she is creating a positive impact through small group tours How Cherish Tours supports women in business through travel opportunities and social impact Why Megan’s approach in the hospitality industry focuses on creating meaningful connections and experiences for her tour guests How Cherish Tours partners with and supports women-owned or managed businesses in the destinations they visit Some of the destinations Cherish Tours has almost sold out to, and the tailor-made private tours they are currently offering Why an abundant mindset benefits the travel indus

On this episode of Destination on the Left, Sean Hebert goes deep into the backstory of TourRadar, an organized adventure platform. He shares his perspective on the importance of trust, what adventure travelers are looking for in terms of new experiences, and how TourRadar facilitates amazing collaboration between travelers, tour operators, and travel advisors. What You Will Learn in This Episode: How TourRadar evolved from a consumer-only marketplace to serving travel agents as a time-saving search engine How TourRadar’s recent marketing campaign “The Ultimate Travel Hack” promotes organized adventures as a fun travel opportunity How TourRadar collaborates with destinations and DMOs to promote sustainable tourism and creates campaigns for specific products and areas Why TourRadar’s Adventure Together event was conceived, and how it helps share best practices and address common challenges in the industry How TourRadar’s platform helps travelers and tour operators by providing trust, more choices, and a comp

On this episode of Destination on the Left, I talk with Meredith Calloway, Chief Visionary Officer and Co-Founder of Gifted Travel Network (GTN). She shares more about the inspiration behind her community of luxury travel advisors and her nuggets of wisdom about how to develop and cultivate a brand message that will help you stand out from the crowd by finding your brilliance. What You Will Learn in This Episode: How Meredith transitioned from working in finance to starting a travel business and founding Gifted Travel Network Why finding one’s “zone of genius” and pursuing a passion is crucial for any business owner How Meredith’s community fosters connections and holds members accountable through mastermind meetings and group coaching Why travel advisors need to cultivate their brand message and uniqueness to stand out in a crowded market Strategies Meredith’s travel advisors used to navigate challenges during the pandemic and achieve exponential sales growth How a transformative mindset contributes to suc

This week, I’m reflecting on our new brand and why we are so excited about the next chapter. I want to share the branding journey with you to highlight the lessons we learned along the way. I hope that our story will inspire you and give an introduction to our new company and the philosophy behind it. What You Will Learn in This Episode: Why we decided to merge two brands, and how the Travel Alliance Partnership will be an economic development partner for destinations What the rebranding process involved, including workshops, visual mapping, and merging of brands Why embracing “cathedral thinking” is important and the impact of building projects for future generations Strategies we used to roll the new brand out and the importance of building a lasting brand foundation How involving employees early in the branding process fostered a sense of community and shared knowledge within the team Community Collaboration and Partnerships I want to talk a little more about the significance of community collaboration

A thirty-two-year veteran of the Travel & Tourism industry, Amir Eylon leads the entire team at Longwoods International, responsible for the development and execution of all facets of the organization, from program development to customer acquisition and retention. He joined Longwoods in 2015 from his previous role as Vice President, Partner Engagement with Brand USA, the public-private partnership serving as the destination marketing organization dedicated to increasing international visitation to the US. He led the team responsible for helping to increase Brand USA’s partnership base and ensuring that participants received excellent service throughout Brand USA’s deployment of joint marketing programs. During his tenure, Brand USA grew its base to 475 partners, comprised of destination marketing organizations, convention and visitor bureaus, attractions, travel brands, airlines, and tour operators. Before joining Brand USA, Amir served as Director of the Ohio Office of Tourism. Under his leadership, the

Greg Takehara has been the CEO of Tourism Cares since 2019. He previously served on its Board, acting as its Chairman before becoming CEO. Prior to Tourism Cares, Greg was the President of Trip Mate, Inc., a travel insurance administrator. He began his thirty-five year career in the travel and tourism industry at The Mark Travel Corporation, where he served as General Counsel. Greg serves on the Board of the US Travel Association and has served on the Boards of NTA and the IGLTA Foundation, as well as numerous industry committees. He is from Chicago and has an undergraduate degree from the University of Wisconsin–Madison and a Juris Doctor degree from Washington University in St. Louis. On this episode of Destination on the Left, I talk with Greg Takehara, CEO of Tourism Cares. We discuss the evolution of Tourism Cares’ meaningful travel map and how it helps draw attention to social enterprises and encourages travelers to explore new aspects of a destination. Greg also gives us a great framework for strategic

JoAnna Haugen is an award-winning writer, consultant, speaker, and solutions advocate who has worked in communications-related positions in the travel and tourism industry her entire career. She is also the Founder of Rooted, a solutions platform at the intersection of sustainable tourism, social impact, and storytelling. Through Rooted, JoAnna helps tourism professionals decolonize travel experiences and support sustainability using strategic storytelling. In 2021, Newsweek named JoAnna a winner in the storytelling category of its Future of Tourism awards. She has also been nominated for three Bessie Awards: Collaboration of the Year in 2021 and Most Impactful Piece of Writing in 2021 and 2022, and was recognized as a finalist for Trade Publication Feature of the Year by Inspire Global Media Awards in 2023. Additionally, she is a two-time grant recipient from the Nevada Arts Council. An international election observer and intrepid traveler, JoAnna currently resides in Carthage, Tunisia. On this episode of De

Paul Roetzer is the Founder and CEO of Marketing AI Institute; co-author of Marketing Artificial Intelligence: AI, Marketing and the Future of Business; host of The Marketing AI Show podcast; and creator of the Marketing AI Conference (MAICON). As a speaker, Roetzer is focused on making AI approachable and actionable for marketers and business leaders. A graduate of Ohio University’s E.W. Scripps School of Journalism, Roetzer has consulted for hundreds of organizations, from startups to Fortune 500 companies. Previously, he was Founder and CEO of PR 20/20, a digital marketing agency that he sold in 2021. On this episode of Destination on the Left, I talk with Paul Roetzer, the Founder and CEO of Marketing AI Institute. We dig into the fascinating world of artificial intelligence (AI) and its application in marketing and business. Paul shares insights on the evolution of AI, discusses the distinction between predictive and generative AI, and offers strategies for incorporating AI into marketing strategies. Wh

Adam Stoker is the Co-Founder, President, and CEO of Relic, a full-service destination marketing agency. For over 15 years, Adam has excelled in the leisure travel, stakeholder engagement, and destination branding spheres. Immersed in the world of tourism, Adam has spent time as a member of the Utah Tourism Industry Association Board. He is a frequent speaker and collaborator at industry events nationwide, speaking at the Utah Tourism Conference, Texas Travel Summit, several Destinations International events, and more. A passionate thought leader in the world of owned media, Adam speaks on the power of branded content and the success his clients have seen with this bold strategy. Adam hosts the Destination Marketing Podcast, a weekly podcast with over 115,000 total listens that shares insights and experiences from worldwide industry professionals. Published in 2020, Adams’s book, “Touchpoints: The Destination Marketers Guide to Brand Evaluation and Enhancement,” is available on Amazon. On this episode of Dest

Rowena Sahulee is a marketing executive with over 20 years in the dual realms of tourism and economic development. She has worked in marketing functions at organizations such as Circle Line Statue of Liberty Ferry and Harbor Cruises, the first concessionaire to the Statue of Liberty. The Greater Houston Partnership, the main business organization in the Houston, Texas, 10-country region. Choose NJ, the economic development marketing organization for the State of New Jersey. After Choosing NJ, she started with Empire State Development in the Division of Tourism, I LOVE NY, as the Director of Tourism Marketing, Licensing, and Public Relations for New York State. She worked with their PR agency for journalists to write about the States’ 11 vacation regions. Additionally, she oversaw the multi-million dollar retail licensing program for the I LOVE NY logo and tourism segment marketing programs. Her next role was with the Long Island City Partnership, the local neighborhood economic development entity in Long Isla

This week we’re coming to you directly from the ABA Marketplace in Nashville, where I’m talking to eight amazing travel industry experts about why there’s a sense of energy and forward focus in 2024. They share more about the experiences visitors to their destinations are requesting and dig into the importance of authenticity and making genuine connections between visitors and locals. In this episode, you’ll hear from these travel and tourism industry leaders: Lorey Hall: Leisure Sales Manager, Meet Northern Kentucky Kris Hoff: President & CEO, Happy Times Tours, and Experiences Adam Jacobson: Director of Sales & Marketing, Villa Roma Sonya Nash: Executive Director at LaGrange County, IN CVB/Visit Shipshewana Jill Shorkey: Director of Group Tours, Michigan’s Great Lakes Bay Region Marlene Smith: Sales Manager, Traverse City Tourism Greg Takehara: CEO at Tourism Cares Darrin Thurman: Tourism Manager, Visit Springfield, IL Key Insights from ABA Marketplace 2024 The ABA Marketplace 2024 conference bri

This week, the podcast is coming to you from the ABA Marketplace in Nashville, where nearly 3,000 tour and travel professionals convened to learn and network with their peers. From indigenous experiences in Alberta to the revitalization of destinations like Philadelphia and Branson, this episode is packed with valuable perspectives on collaboration, envisioning the future of travel, and the power of personal connections in the tourism industry. In this episode, you’ll hear from these extraordinary leaders: Vince Accardi: President at Ontario Motor Coach Association and Motor Coach Canada Richard Arnold: President & Director of Fun Atlantic Tours Canada Marcy Barnes: Market Development Specialist, Tourism New Brunswick Aaron Brown: Marketing & Experience Manager at Visit Cheyenne Greg Caren: President & Chief Executive Officer at Philadelphia Convention & Visitors Bureau Ryan Elliott: Manager – Business Development at Travel Alberta Bud Geissler: President, Group Collect and ABA Marketplace 20

Nicole Mahoney is an entrepreneur, speaker, and podcast host with a passion for business. She’s the Founder of Break the Ice Media, a PR and digital marketing agency specializing in the travel, tourism, and hospitality industry, and also serves as the CEO of Travel Alliance Partners. In her weekly podcast, Destination on the Left, launched in 2016, she interviews tourism professionals from all over the globe on creativity and collaboration. On this episode of Destination on the Left, I’m talking about the significance of community in the travel, tourism, and hospitality industry. Whether it’s the local community you serve, industry associations, or peer groups, being an integral part of a community is essential for making a lasting impact. What You Will Learn in this Episode: Best practices to help guide you in engaging with your community and making the most of events like TAP Dance Why we should focus on serving others within the community, building authentic relationships rather than solely focusing on t

Kylie Kullack, the Head of Client Engagement at Struck, is a dynamic leader in the realm of brand transformation. Her extensive experience spans diverse sectors, including destination marketing, outdoor recreation, and biotechnology. Known for her strategic acumen and problem-solving prowess, Kylie consistently empowers her teams to achieve exceptional results. Her impressive portfolio features collaborations with esteemed clients such as the Utah Office of Tourism, Snowbird, Westminster College, and Altabank. Kylie’s expertise extends across traditional and digital marketing communications, where she has seamlessly orchestrated campaigns in collaboration with various agency partners, including creative, public relations, promotion, social media, and event activation teams. Kylie’s career boasts a diverse client roster, encompassing travel (Catalina Island, Avis Budget Group), QSR/Fast Casual (Jack in the Box), CPG (Uinta Beer, Creminelli Fine Meats), higher education, retail real estate (Sotheby’s Internatio

Dana is the Co-Founder and Chief Executive Officer of World Savvy, a national education nonprofit working to educate and engage youth as responsible global citizens. World Savvy supports change agents in K-12 education to create more inclusive, adaptive schools that ensure all young people can develop the skills and dispositions needed to thrive in a more diverse, interconnected world. World Savvy programs provide support at three critical levels to deeply integrate global competence into teaching, learning, and culture: student engagement, teacher capacity, and school and district leadership support. Since 2002, she has led the organization through significant national expansion, reaching over 800,000 students and nearly 7,000 teachers across 45 US states and 32 countries from offices in Minneapolis, San Francisco, and New York. Dana is an Ashoka Fellow and was named one of The New Leaders Council’s 40 under 40 Progressive American Leaders and Women We Admire’s Top 50 Women Leaders of Minnesota for 2022. She

This week, the show is coming from the NTA Travel Exchange in Shreveport, LA, where more than 800 tour & travel professionals convened to do business, learn, and network. There have been several years of uncertainty and change in the travel industry, but from speaking to these experienced leaders, it looks as though there are positive times ahead. In these conversations, we dig into the trends they’re seeing in the tour & travel business, and my guests share how important collaboration is to their destination’s success. In this episode, you’ll hear from these extraordinary leaders: Kristy Durso: Owner Incredible Memories Travel Lisa Simon: CEO International Inbound Travel Association Lori Sorrentino: Travel Writer and Owner TravelMad.com Michael Dillinger: President, National Federation of Tourist Guide Associations – USA Ron Metz: Business Development Manager, GoWay Travel Shannon Larsen: Co-Owner & Operations Manager Ed-Ventures Ted Bravos: Founder & CEO, International Tour Management Insti