Commerce Now

Summary On this special episode of COMMERCE NOW, Steve Kremer, Director of Sales in the Payments division at Diebold Nixdorf, and Sarah Grotta, Director of Debit and Alternative Products Advisory Service at Mercator Advisory Group, sat down with PaymentsJournal to discuss the most popular payment method, both in the United States and globally: Debit.  Listen in for a  discussion of why modernizing debit payments is crucial in both the banking and retail sectors. Related Content:  https://www.dieboldnixdorf.com/en-us/banking/insights/blog/get-your-message-out https://www.dieboldnixdorf.com/-/media/diebold/files/banking/insights/qa-faq/mindshare-payments-innovation.pdf Related Links: https://www.paymentsjournal.com/the-time-to-revitalize-debit-rails-is-now/ LinkedIn Profiles - Steve Kremer Sarah Grotta Transcription:  Speaker 1: On this special episode of COMMERCE NOW, DN Steve Creamer, Director of Sales in the Payments Division joins the PaymentsJournal's, Ryan Mac, for a discussion on why modernizing debit

Summary On this episode of COMMERCE NOW Jens Audenaert, SVP/GM of Payments at Diebold Nixdorf, and Tim Sloane, VP of Payments Innovation at Mercator Advisory Group sat down with PaymentsJournal to discuss the current trends in the banking industry and how traditional banks can use these trends to remain relevant in an industry full of new technology. Related Content:  https://www.dieboldnixdorf.com/en-us/banking/insights/blog/blurring-the-line-between-transaction-and-payment  https://www.dieboldnixdorf.com/-/media/diebold/files/banking/insights/qa-faq/mindshare_cryptocurrency.pdf Related Links: https://www.paymentsjournal.com/traditional-banks-are-getting-a-digital-makeover/ LinkedIn Profiles - Jens Audenaert Tim Sloane Transcription:  Speaker 1:                        On this special episode of Commerce Now, DN's Jens Audenaert, SVP and GM of payments, joins Payment Journal's Ryan Mack to discuss how traditional banks are being forced to adapt in order to remain relevant in an industry full of new technol

Summary: In this episode of COMMERCE NOW, Anja Popp and Bill Inzeo help you get to know your shopper types and offer the right customer journey. Related Content:  https://www.dieboldnixdorf.com/-/media/diebold/files/retail/insights/mindshare-shopper-journey.pdf Related Links: https://retailexperience.store/ LinkedIn Profiles - Anja Popp Bill Inzeo Transcription:  Jerry:                     Hello everyone and thanks for listening in. I would like to welcome today's guest Bill Inzeo Product and Solutions Global Strategy for Zebra Technologies. Welcome Bill. Thanks for joining me today. Bill Inzeo:            Thank you for having me. Jerry:                     And we're also fortunate to [00:00:30] have Anja Popp with us. Anya is our senior analyst in Market Intelligence here at Diebold Nixdorf. Thank you Anya for joining us. Anja Popp:          Thank you, Jerry. It's my pleasure to be here. Jerry:                     So let's get started. Retail in the shopping experience has changed tremendously during to

Summary: In this special episode of COMMERCE NOW, Elliot Maras, editor from Kiosk Marketplace and Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf discuss the continuation of innovation in retail self-service and how self-service can offer a better customer experience. Related Content:  https://www.dieboldnixdorf.com/en-us/retail/solutions/self-service/innovation Related Links: Kiosk Marketplace.com - https://www.kioskmarketplace.com/podcasts/expert-offers-insight-on-how-self-service-improves-the-customer-journey/ Retail Customer Experience.com - https://www.kioskmarketplace.com/podcasts/expert-offers-insight-on-how-self-service-improves-the-customer-journey/ LinkedIn Profiles - Matt Redwood Elliot Maras Transcription:  Speaker 1:                           In this special episode of COMMERCE NOW, our very own Matt Redwood, Director of Advanced Self-Service Solutions, joins Elliott Maras, the Editor of Kiosk Marketplace, where they will discuss self-service innovations, and how

Summary: In this special episode of COMMERCE NOW, we dive into the 25 year partnership Diebold Nixdorf has with America First Credit Union. Manish Choudhary the Sr. Vice President, Software for DN talks about how important connected commerce remains for banks and credit Unions. Related Content:  https://www.dieboldnixdorf.com/en-us/banking/portfolio/software/payments Transcription: Mike:           Welcome to our show and on today's program, we have Manish Choudhary from Diebold Nixdorf, Manish, How are you? Manish:           Very good. Thanks Mike, for having me here. Mike:           Oh my gosh. You're very welcome. We're talking today about your partnership with America First Credit Union, and Diebold Nixdorf, and just to kind of get a lay of the land here. Can you tell us about your partnership with America first and what you guys are doing? Manish:           Absolutely. Mike, so as you know, Diebold Nixdorf, is a global technology company enabling connected commerce for banks and retailers across the

Summary: In this Special Podcast Zebra Technologies and Diebold Nixdorf come together to discuss how retail is being disrupted on multiple fronts while trying to meet demanding consumer expectations. Retailers need to simultaneously transform their it landscape ensure high availability, align well-orchestrated staff processes and offer the ultimate consumer experience across all channels all while trying to keep profitable. Retailers are investing in mobility solutions to ensure satisfying and safe consumers and staff journeys. Related Content:  https://retailexperience.store/ Related Links: LinkedIn Profiles - Jerry Langfitt Philippe Dauphin Mark Thomson DieboldNixdorf.com Zebra Technologies Transcription:  Jerry Langfitt (00:16): Hello everyone. Thank you for joining us today. I'd like to welcome. Today's guest Philippe Dauphin VP global retail solutions from Diebold Nixdorf. Philippe Dauphin (00:25): Thanks Jerry and thanks for the invite I am happy to be here. Jerry Langfitt (00:29): And also from Zebr

Summary: In this episode of COMMERCE NOW we discuss how retailers need, now more than ever before, more modular and flexible software, services and systems when selecting their self-service partners. Related Content:  Modularity Whitepaper  Related Links: LinkedIn Profiles - Jerry Langfitt Matt Redwood DieboldNixdorf.com Transcription: Jerry Langfitt (00:16): Hi everyone. Thank you for joining us today. I would like to welcome today's guest Matt Redwood, who leads our advanced self-service global solutions at people Diebold Nixdorf. Welcome Matt, and thanks for joining me today. Matt Redwood (00:27): Hey Jerry. Thanks for having me always good to speak to you. Jerry Langfitt (00:30): Now let's start off at a 50,000 foot view of what's going on in retail. There's certainly experienced a hyper compressed and instantaneous change in consumer behavior, of course, caused by the pandemic. This ended up being a massive shock to their operation and it infrastructure. The quick fixes have now turned into long terms

Summary: In this special episode of COMMERCE NOW we team up with APIs Unplugged podcast to discuss using APIs to succeed as an incumbent in a disrupted fintech space. Related Content:  The API Evolution: We’ve Reached Critical Mass APIs UnPlugged Podcast Related Links: LinkedIn Profiles - Bruce Diesel Matt McLarty Transcription: Speaker 1:                           00:15                     On today's special episode of Commerce Now, Bruce Diesel from Diebold Nixdorf joins Matt McLarty from API's unplugged podcast. They will discuss a theme around API's to succeed as an incumbent in a disrupted space. Matt McLarty:                   00:38                     Hi everyone. Welcome to API's unplugged. I'm Matt McLarty, the global leader of API strategy at MuleSoft, and great to have you here as always. Mr Mike Amundsen, what's going on in Kentucky? Mike Amundsen:             00:51                     Hey, how you doing? Actually we've had great weather in the last week, or so. It's been really enjoyable. I

Summary: In this episode of COMMERCE NOW we discuss fuel and convenience and how things have changed and continue to change and what fuel and convenience retailers need to do to keep up with these changes. Related Content:  What are your Shopper's Thinking? Nielsen Survey: Retail Personas Related Links: LinkedIn Profiles - Jerry Langfitt Reint Jan Holterman DieboldNixdorf.com Transcription: Jerry Langfitt:                     00:14                     Well, everyone. Thank you for joining us today. I would like to welcome today's guest RJ Holterman. Who works with a fuel and convenience group at Diebold Nixdorf. Welcome RJ, thanks for joining me today. RJ Holterman:                    00:24                     Thank you, Jerry. Thanks for having me today, I'm looking forward to this conversation Jerry Langfitt:                     00:29                     Today, we're going to talk about fuel and convenience and how everything has changed and how everything is still changing. And what fuel and convenienc

Summary: In this special episode, COMMERCE NOW teams up with Kiosk Marketplace to discuss Self-Service Kiosks and how they are quickly becoming ubiquitous with museums and airports using them for years and McDonald’s successful push in the QSRs industry. Now add the convergence of consumer preference for self-service, COVID related avoidance of human to human interaction and retailers automating tasks to free staff for more involved duties and you have self-service kiosks truly hitting its stride.  Related Content:  Video: QSR drives Seamless Checkout  QSR Infographic K-TWO Kiosk: Offer Customers a Transformed In-Store Experience Related Links: LinkedIn Profiles- Carl Von Sydow Elliot Maras  DieboldNixdorf.com KioskMarketplace.com Transcription: Elliot Maras:                       00:16                     Welcome to Kiosks and the Self-Service Consumer Journey. I'm Elliot Maras, the editor of Kiosk Marketplace. Joining me today is Carl von Sydow, director of Self-Service for the Americas at Diebold Nixd

Summary: Consumers and retail staff alike expect an always-on retail environment with always available self-service. In this podcast, we will discuss what retailers can do to provide always-on availability in a complex retail world. Related Links: Lynn Beattie LinkedIn Profile Jerry Langfitt LinkedIn Profile Related Content: Driving Availability in a Complex Retail Environment Whitepaper Diebold Nixdorf.com/Availability Transcription: Jerry Langfitt:                    00:15                     Hello everyone, thank you for joining us today. I would like to welcome today's guest, Lynn Beattie, who leads our Retail Strategy at Diebold Nixdorf. Welcome Lynn, thanks for joining me today. Lynn Beattie:                     00:25                     Hi Jerry, it's a pleasure to be here. Jerry Langfitt:                    00:28                     Today's consumers' behavior is shifting in two important ways. They're increasingly more reluctant to stand in lines to check out, and showing a greater desire to be i

Summary: We're living at the speed of digital banking these days, and the pandemic seems to be pushing the gas pedal to the floor. While the banking industry needs to continue to embrace digital banking, they also need to be mindful of how far to swing the pendulum to ensure they've got that equilibrium between what's best for the consumer and best for the bottom line. Related Content: Banking Predictions Blog Associated Links: Scott Anderson LinkedIn Profile Jeff Bender LinkedIn Profile Alyson Clarke LinkedIn Profile Transcription: Scott Anderson:               00:15                     Hello everyone. Thank you for joining us today on this episode of Commerce Now. I would like to welcome today's guests, Alyson Clarke, principal analyst with Forrester Research and Jeff Bender, who leads our digital solutions team here at Diebold Nixdorf. Alyson, great to speak with you again, and Jeff, so glad you have participated in this session of Commerce Now. Alyson Clarke:                   00:34           

Summary: On this episode, DN's Simon Powley interviews guest Peter Wannemacher a Principal Analyst at Forrester Research. They discuss what they think the banking industry can learn from the retail industry to help support branch banking. Resources: Other Podcasts you may enjoy: How to prepare your FI for a Post-Pandemic Marketplace Websites: COMMERCE NOW Podcast Diebold Nixdorf Advisory Services Guests/Host LinkedIn Profiles: Simon Powley Guest: Peter Wannemacher Transcription: Simon Powley (00:15): Well, hello, everyone. Thanks so much for joining us today for another edition of COMMERCE NOW. I'm excited to be sitting on the opposite side of the mic today, hosting this, along with our returning guest, Peter Wannemacher from Forrester Research. Welcome, Peter, and thanks so much for joining me today. Peter Wannemacher (00:33): Thank you very much. Good to be here and thank you for having me. Simon Powley (00:36): Well, listen, yeah, we're glad to have you on today. You and I were talking I guess a coupl

Summary:  In this podcast we will discuss how open retailing is vitally important to retailers today. The COVID-19 pandemic has created a lot of changes for retailers and we discuss the importance for retailers to change, adapt and evolve their consumer journey's as quickly as possible.   Resources:Whitepaper: Open Retailing Guide Blog: The Importance of Openness in the Future of Retail Nielsen Study: Retail Personas Infographic Brochure: Understanding Why Grocery Shoppers Adopt Technology Websites: COMMERCE NOW Podcast Retail Self-Service Solutions - OPENNESS Host/Guest LinkedIn Profiles: Jerry Langfitt Matt RedWood Transcription: Jerry Langfitt:                    00:00                     Hello again, this is Jerry Langfitt, your host for this episode of COMMERCE NOW. In today's episode, we are joined by Matt Redwood, global head of self-service for the retail division, who is a known expert at helping our retail customers find a retail strategy that best fits their organization's needs.        

In honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began.  Overview: Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist shoppers in need. Now, more and more companies are shifting to tech-based customer service. As of Q2 2018, 95 percent of American consumers had encountered at least one form of self-service retail and 49 percent used them on a weekly basis at the supermarket. In this episode, PYMNTS in collaboration with Diebold Nixdorf, examine survey data collected from 2,170 American shoppers on their experiences with and impressions of self-service retail checkout options.   Resources: Visit Retail Self Service on DieboldNixdorf.com     Link to Self-Service Report   Blogs:  From Self-Checkout to Self-Service: The Retail Evolution:  https://blog.dieboldnixdorf.com/from-self-checkout-to-self-service- the-retail-evolu

Summary: In the midst of the COVID-19 pandemic, we've experienced a major shift in the industry dynamics that will fundamentally alter the economics of the financial industry and require changes in how banks and credit unions interact with their customers moving forward. On this episode we will cover how best to  stabilize operations in order to take control of and execute your business continuity plan, establish a plan of action with vendors and partners, and continuously assessing your execution plans and operating through a hierarchy of monitoring  Resources: On-Demand Webinars Referenced in this Podcast: How to prepare your FI for a Post-Pandemic Marketplace Websites: COMMERCE NOW Podcast Diebold Nixdorf Advisory Services Guests/Host LinkedIn Profiles: Scott Harroff Scott Weston Simon Powley Jim Flannery Transcription: Scott Harroff:                     00:16                     Hello again. This is Scott Harroff, your host for this episode of COMMERCE NOW. In the midst of the COVID-19 pandemic, we'

Summary: On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.   Resources: COMMERCE NOW Podcast Diebold Nixdorf Devon Watson Stacking Benjamins Podcast Joe Saul-Sehy Transcription: Speaker 1:                           00:15                     On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment. We hope you enjoy this special segment of Commerce Now, as we come together with the Stacking Benjamins podcast. Doug:                                    00:42                     Live, from Joe's mom's basement, it's The Stacking Benjamin Show.                                 

Summary: On this episode of COMMERCE NOW we will discuss how DN can help FI’s adapt and provide new – or maybe not so new technologies to help with how consumer behavior is changing.   Supporting Content: Registration Link for COVID-19 upcoming May 20th Webinar COVID 19 Landing page Diebold Nixdorf Website Transcription: Jeff Bender:                       00:08                     Well, this is Jeff Bender. I'll be your host for today's episode of COMMERCE NOW. We really are living in some unprecedented times right now, and the longterm impacts of COVID-19 on consumer behavior and the financial services industry in general are truly unknown. We do know that both consumers and the FIs do you want to get back to business and the FIs doing everything that they can to make sure they're helping their customers adapt to what will be this new normal in terms of consumer behavior, whatever that might actually look like. So, today I'm joined by Simon Powley who leads our Diebold Nixdorf Global Advisory Consultant S

Summary: In today's podcast, our Head of Advisory Services and Consulting, Simon Powley, will touch on what FIs are doing to protect their employees, while continuing to serve their customers during COVID-19 Crisis. Replay On-Demand - April 29th Webinar:  https://www.dieboldnixdorf.com/en-us/banking/insights/ondemand-webinar/whats-next-for-financial-institutions-during-the-covid-19-crisis Related Content:Diebold Nixdorf COVID-19 Web Page: Page:https://www.dieboldnixdorf.com/en-us/about-us/news-and-events/covid19 Transcription: Amy Lombardo:                00:15                     Hello again, this is Amy Lombardo, your host for this episode of COMMERCE NOW. During a recent Diebold Nixdorf webinar with guest Forrester Research, we shared ongoing research tracking how financial institutions are responding to the COVID-19 pandemic and what and how they are communicating to customers in this time of crisis. As the pandemic continues to grow and our economies continue to be impacted, how can financial institut

Summary: In this podcast, we sit down with Scott Murison, Co-Owner of Wild Rock Outfitters, located in Ontario, Canada and we discuss how FI’s should consider the importance of enabling small and medium businesses to focus on their own customers by simplifying and streamlining banking – especially around cash operations - to deepen their relationships with small and medium businesses (SMBs). Related Links: Wildrock Outfitters website: https://wildrock.net Diebold Nixdorf Website: www.dieboldnixdorf.com Scott Murison LInkedIn: https://www.linkedin.com/in/scott-murison-413205a/ Transcription: Scott Anderson:               Hello again, this is Scott Anderson your host for this episode of COMMERCE NOW. The relationship between small and medium businesses and financial institutions should not be underestimated. Small and medium businesses or SMBs are the backbone of modern economies and their banks are a critical [00:00:30] partner in their success. In the United States 99.9% of companies are classified as smal