Commerce Now

Always-On, Always Available Retail Self-Service

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Synopsis

Summary: Consumers and retail staff alike expect an always-on retail environment with always available self-service. In this podcast, we will discuss what retailers can do to provide always-on availability in a complex retail world. Related Links: Lynn Beattie LinkedIn Profile Jerry Langfitt LinkedIn Profile Related Content: Driving Availability in a Complex Retail Environment Whitepaper Diebold Nixdorf.com/Availability Transcription: Jerry Langfitt:                    00:15                     Hello everyone, thank you for joining us today. I would like to welcome today's guest, Lynn Beattie, who leads our Retail Strategy at Diebold Nixdorf. Welcome Lynn, thanks for joining me today. Lynn Beattie:                     00:25                     Hi Jerry, it's a pleasure to be here. Jerry Langfitt:                    00:28                     Today's consumers' behavior is shifting in two important ways. They're increasingly more reluctant to stand in lines to check out, and showing a greater desire to be i