Office Hours With Spencer Rascoff

Scott Svenson believes in second chances. The serial entrepreneur's latest venture, MOD Pizza, embraces what he calls "enlightened capitalism." Yes, the company aims for profitability, but not at the expense of its greatest asset -- its employees. Many MOD Squaders find the fresh start that they need at the company, earning a level of trust that in turn creates a great customer experience.

Citigroup CEO Michael Corbat believes that physical office space plays an important role in shaping a company's culture. In fact, you won't find the corner offices traditionally associated with the financial services industry in Citi's NYC headquarters. Instead, the space is completely open and modern, creating multiple "collision points" that foster a culture of collaboration. In this episode, Corbat explains how making the job feel personal helps attract and retain talent, especially millennials -- who often have different career expectations than previous generations.

Listen. Decide. Communicate. These three steps form Dick Costolo's model for open communication and honesty in the workplace. It's a lesson he instilled as CEO of Twitter and one that he carries with him as he builds his new company's culture from scratch. In this episode, Costolo shares more about his management style, the invaluable experience gained from repeat entrepreneurship and the characteristics that make teams truly great.