Office Hours With Spencer Rascoff

Listen. Decide. Communicate. These three steps form Dick Costolo's model for open communication and honesty in the workplace. It's a lesson he instilled as CEO of Twitter and one that he carries with him as he builds his new company's culture from scratch. In this episode, Costolo shares more about his management style, the invaluable experience gained from repeat entrepreneurship and the characteristics that make teams truly great.