Healthcare Services

COVID-19 has impacted all of us and created a highly transformative moment for the healthcare system. What are we learning related to new ways to access care via telehealth and home solutions? What has happened to some of the most vulnerable patients, with chronic conditions, who have delayed or reduced routine care during the pandemic? What new things are we discovering about people with social inequities who often experience more adverse health outcomes? Join us for an insightful conversation between William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, and Will Shrank, MD, Humana’s Chief Medical & Corporate Affairs Officer, as they explore these questions and discuss how Humana has played a pivotal role as “convener” in bringing together numerous partners to influence policy and align around the critical mission of providing better healthcare.

For this episode of RealTalk, we’re turning the tables to get a glimpse into the life of Humana’s Clinical & Pharmacy Solutions President, William Fleming, PharmD. While William takes the interviewee seat this time around, we’ll hear about how he’s managing in his new role as Humana’s pandemic “quarterback” and why he’s proud of the culture Humana has built, which has proven so supportive during this unprecedented time. We’ll also get a glimpse into his personal life, as he and his family have “sheltered in place” at home, including what he’s enjoyed the most, what has been the most difficult, and how he maintains his energy and inspiration.

What happens when a problem is seen, a mistake is made, or an unfavorable outcome is anticipated … and no one speaks up? It happens all the time, even in the best of companies, if employees are not empowered to voice their opinions or their leaders do not listen. The result? Poor decisions that breed even worse consequences. Join Humana’s President of Clinical & Pharmacy Solutions, William Fleming, PharmD, as he champions why it is so crucial for organizations to have the right talent, tone, and touchpoints so that critical information is brought to light, the best decisions are made, and the customer experience is always the ultimate guidepost.

We all want a positive healthcare experience for ourselves and our loved ones, particularly when faced with chronic or more serious conditions. But oftentimes, we encounter an uncoordinated, impersonal, complex system that undermines our journey toward better health. Humana is working hard to change all of that. Join William Fleming, PharmD, Humana’s President of Clinical and Pharmacy Solutions, as he chats with Laura Hatfield, RN, Associate VP of Care Management, and Brett Hudspeth, Director of IT for the Enterprise Clinical Operating Model, about the exciting transformation that is underway – fueled by analytics, modern digital platforms, and multidisciplinary care teams – to provide the most integrated, customized, and streamlined experience to help its members achieve their best health.

Innovation is equal parts science and art. Hear how Humana has combined both through a Clinical Products approach and a recent “hackathon” to explore and pursue some of the best solutions to the toughest healthcare challenges that plague people today. Join William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, as he talks with Deepthi Bathina, Chief Clinical Product Officer, as she explains the Product Management discipline, how it can be applied to many problems (including clinical ones), and the way Humana’s teams are working creatively and collaboratively to improve consumers’ healthcare experience.

Caregivers play a crucial role in the health and well-being of their loved ones, not only by providing care but often by making key decisions that influence their health treatments and outcomes. While Humana has long-recognized, engaged, and supported caregivers, more deliberate efforts are now underway to incorporate “caregiver” into the company’s strategy and business model. Find out why during this special National Caregivers Month podcast, as William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, along with Greg Horlander and Aubree Booth, from the Clinical Product Organization, discuss the growing momentum of caregiver focus to further advance positive healthcare experiences.

Drug affordability, access, and value: All hot topics with much conversation and debate in recent years and, likely, touching all of our lives in one way or another. Join William Fleming, PharmD, President of Humana’s Clinical & Pharmacy Solutions, as he has a timely conversation with special guest, J.C. Scott, President and CEO of the Pharmaceutical Care Management Association (PCMA), an advocacy organization representing Pharmacy Benefit Managers (PBMs) across the U.S. Hear what PCMA is doing in the realm of patient care to support and raise the opinions of collective PBMs in order to influence and improve policy and, ultimately, people’s health outcomes. Also hear how, in addition to its work on Capitol Hill, PCMA is expanding its advocacy efforts at the state level, where there has been a six-fold increase in recent legislation.

Humana’s Healthcare Services division has recently undergone some organizational changes, including the establishment of two distinct areas of focus to align with business priorities. Join William Fleming, PharmD, now leading the Clinical and Pharmacy Solutions business, and Susan Diamond, now leading the Home Solutions business, as they discuss why the changes were made and how they will better enable transformation within the business.