Healthcare Services

What happens when a problem is seen, a mistake is made, or an unfavorable outcome is anticipated … and no one speaks up? It happens all the time, even in the best of companies, if employees are not empowered to voice their opinions or their leaders do not listen. The result? Poor decisions that breed even worse consequences. Join Humana’s President of Clinical & Pharmacy Solutions, William Fleming, PharmD, as he champions why it is so crucial for organizations to have the right talent, tone, and touchpoints so that critical information is brought to light, the best decisions are made, and the customer experience is always the ultimate guidepost.