Nice Work!

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Daniel Schillace, Training Sales Advocate and Robert Bleeker, Education Manager both from Atlassian University about getting certified, earning skills badges, and blowing up LinkedIn profiles with Jira skills.    Learn more about Atlassian University: http://training.atlassian.com   Daniel on Linkedin: https://www.linkedin.com/in/danschillace/   Robert on Linkedin: https://www.linkedin.com/in/rhbleeker/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Bob Swift of Bob Swift Atlassian Add-ons and Appfire. We talked to Bob about how he identified and figured out how to solve all those problems building on the Atlassian platform. Bob kind of gave us a hard time at the beginning of the podcast. I guess he wanted us to be more prepared.    Learn more about Bob:    Appfire website:  http://www.appfire.com/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Stefan Kleineikenscheidt CEO of K15t about document management in Confluence. Rob and Stefan talked about how ServiceRocket could use K15t’s Document Management product to help with its process documentation journey.    Learn more about Stefan:   Website: https://www.k15t.com   Linkedin; https://www.linkedin.com/in/stefan-kleineikenscheidt-a064161/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Andreas Knecht Co-Founder of Code Barrel about automation in Jira. We also talked about Code Barrel’s 4 day work week and how well it is working. People are just as effective and that people are even more focused.    Learn more about Andreas and Code Barrel: About Code Barrel: https://codebarrel.io/about-us

 We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Roberto Dominguez Founder and CEO of Comalatech. The wine was flowing at the Comalatech booth and Roberto was very eager to share some with us.    Learn more about Roberto: https://www.comalatech.com/about/meet-the-team/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Vidar Svansson Chief Product Officer at Tempo about learning Tempo products in-product, directly in the Jira menu which makes it convenient for customers and potential customers. We also talked about re-writing apps to work on Server and Cloud and the fun deployment challenges that presents.    Learn more about Vidar:   Tempo:  https://www.tempo.io/jira-project-management-tool   Vidar on Linkedin:  https://www.linkedin.com/in/vidarsvansson/?originalSubdomain=ca  

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Martin Seibert Founder and CEO of //SEIBERT/MEDIA. Rob and Martin catch up after a year and argue of the relevance of intranets, the diagramming movement, and company culture, specifically not being political at work or with customers. We also talked about SAFe in the shadow of the AgileCraft acquisition.    Learn more about Martin:   //SEIBERT/MEDIA:  https://www.seibert-media.com   Linchpin (the Fax Machine): https://www.seibert-media.com/en/services.html#intranetsoftware   Draw.io: http://draw.io

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Nicholas Muldoon, co-CEO of EasyAgile and Teagan Harbridge, Product Manager at EasyAgile about the AgileCraft acquisition, what it means for the future of the Atlassian Ecosystem and where it fits into the Atlassian Agile stack. We also talked about company values and culture and how much happiness we could bring to the world if we break down silos and minimize politics at work.    Heavy.    Learn more about Nicholas and Teagan and EasyAgile:    EasyAgile: http://www.easyagile.com   Nicholas on Linkedin: https://www.linkedin.com/in/nmuldoon/   Teagan on Linkedin: https://www.linkedin.com/in/teagan-harbridge/?originalSubdomain=au

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.  In this episode, we talked to Jeff Tillett, Dallas AUG Leader AND DevOps Build and Release Engineering Manager at AppDynamics AND conference App leaderboard (unofficial) champion. It is only an unofficial designation because Atlassian Summit is not over yet. Jeff could still be overtaken my Matthew Denny (Inside joke).  Learn more about Jeff:  Dallas AUG:  https://aug.atlassian.com/dallas/ On Linkedin:  https://www.linkedin.com/in/jeffreytillett/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.  In this episode, we talk to Jaime Capitel from DEISER, an Atlassian Ecosystem Partner based in Spain.  We were also joined by Genevieve Blanch from Refined....who introduced this episode with a little rap about Atlassian Summit. It is breathtaking.  Learn more about DEISER:  DEISER website: http://www.deiser.com Jaime Capitel on Linkedin:  https://www.linkedin.com/in/jaime-gonzalez-capitel-87089a17/ Genevieve Blanch on Linkedin:  https://www.linkedin.com/in/genevieveblanch/

On this episode of Nice Work! An Atlassian Ecosystem Podcast, ServiceRocket technical consultant Daniel Weinberg talks about AgileCraft; what the latest Atlassian acquisition means for agile practices, how it fits into the Atlassian ecosystem, how might this improve Atlassian support for scaled agile and who should consider looking into AgileCraft. We also talk about what this means for Jira Portfolio. Have a listen.  If you are not yet registered for Atlassian Summit: It might be too late for you to register for Summit, but just in case...get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit:  https://www.atlassian.com/company/events/summit Learn more about ServiceRocket: http://atlassian.servicerocket.com Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Justin Alex Paramanandan, ServiceRocket technical consultant out of our Sydney office joins Nice Work! to talk about OpsGenie. We talk about what it is, where it fits in the Atlassian toolset and who should consider using it and why.  If you are not yet registered for Atlassian Summit: Get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit: https://www.atlassian.com/company/events/summit Learn more about ServiceRocket: http://atlassian.servicerocket.com   Tell us what you think of Nice Work! You could: Write a review on iTunes (or where ever you get your podcasts). https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

On this episode of Nice Work, Foogie Sim, Technical Atlassian Consultant from the ServiceRocket office in London, talked about why customers are switching from ServiceNow to Jira Service Desk and why he talked a marketing team from using Jira Software into using Jira Service Desk. Wait! What? A marketing team using Jira Software. Jira Service Desk?   06:36 - Why customers are switching from ServiceNow to Jira Service Desk 12:53 - When people get hooked on Jira Service Desk 23:00 - Marketing team wanted to use Jira Software and Foogie talked them into using Jira Service Desk 31:39 - Guess what, "Customers" in Jira Service Desk Can Approve Items in the Workflow 34:26 - Converting spreadsheets to Jira issue types If you are going to Atlassian Summit: Check out the following sessions:  Matt Doar, Staff Engineer at Linkedin on Data Center Katie Burke, CPO at HubSpot on Confluence If you are not yet registered for Atlassian Summit: Get a 20% discount when you use the code TAKE20TEAM619 at registration. Register

I have to admit, I love having a native mobile app on my phone that makes it easy for me to work on my Jira issues when I'm on the go. The Jira instance I use every day is Server, so there is no mobile app, which isn't such a big deal mostly. I work in the office, sitting in a desk, and frankly, I don't feel a burning desire to work on my projects using my phone. But once Marc Verstaen, founder and CEO of Anaxi introduced me to his mobile app and I connected it to my Jira instance, I found it liberating. The simple fact that I can scroll through my filters, check in on tasks I am working on and also comment and assign, makes me more responsive to my colleagues without feeling like I am sitting down to work.  On this episode of Nice Work! we talk to Marc about the interface he is building for Jira (and Github), why he is doing it, and what it means for working more effectively.  Yes! Some of you may have noticed that we have not published an episode of Nice Work! since late 2018. I know you have missed it. I h

Zach Boerner is a senior technical consultant at ServiceRocket. He joins Nice Work! to talk about Jira Portfolio and how to use it right. Lacey asked the right question, "How long does it take to see Jira Portfolio's real value?" Zach's answer was comforting and frightening. "If you are doing everything right, your return on investment in Jira Portfolio is instantaneous," says Zach. Doing everything right means you have a well-groomed backlog and your stories are estimated out for a reasonable amount of time. In other words, your data has to be good. Of course. If you get that part right, then Jira Portfolio will show you where your work stands. Zach explains that you will know 1) we have a full year of work for this team ahead of us, and we are in big trouble with our current deadlines; OR 2) our backlog ends in only three months and then what are we going to work on. In either case, we can use the output from Jira Portfolio to make decisions, ask for resources, or let the business know they can make that ne

This password thing is getting out of hand. Christian Reichert, co-founder and CEO of re:solution, had enough. He simply got tired of entering his passwords over and over. And remembering all those passwords. And becoming one with the "forgot password" feature. He went to the Atlassian Marketplace and did not find a solution. So he did something about it. A created a single sign-on product for the Atlassian Suite. He came all the way from Berlin to spend that day with us at ServiceRocket to tell us all about it. While he was here, we got him into the Nice Work! studio so we could share part of our discussion with you. Learn more about Christian Reichert and re:solution: Christian's company re:Solution: http://www.resolution.de Christian on Linkedin: https://www.linkedin.com/in/christianreichert/

Jira Service Desk makes it easy to enable customers and support professionals to communicate with transparency. Chat for Jira Service Desk, offered by Spartez, makes it even easier. According to Pawel Mazur of Spartez, "Agents have all the functionality of Jira Service Desk and the customer has a cute UI of a chat." And in a world where everything is moving to messaging, Chat for Jira Service Desk changes everything. Pawel Mazur and Jacek Wizmur-Szymczak from Spartez, join Lacey Carlyle on Nice Work! to talk about how to improve customer interactions with chat.   Learn more about Spartez, Jacek, and Pawel: Spartez: https://spartez.com/ Chat for Jira Service Desk: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview Jacek Wizmur-Szymczak on Linkedin: https://www.linkedin.com/in/jacekwizmurszymczak/ Pawel Mazur: https://www.linkedin.com/in/paweł-mazur-906638124/

You are a Jira administrator. Colleagues come to you for help setting up their projects, their issue types, their workflows, and maybe even their permission schemes. Here's the thing. Your colleagues know what they want AND they don't know what they want. They know they want an issue type that matches how they work. They don't know that of they over-customize it, it will eventually go unused. One of the skills you need to hone, as a Jira Administrator, is listening skills. It is a required micro skill and one that will help you give your colleagues the Jira that they want. In this episode of Nice Work! Alyssa Ross, technical consultant at ServiceRocket, shares with Lacey why she runs an active listening workshop and why you should design more specific exercises for active listening in your meetings with colleagues.  Learn more about Alyssa: Alyssa on Linkedin: https://www.linkedin.com/in/alyssa-ross-6891b7a1/

Think about this for a moment. When we talk about the difference between managers and individual contributors, someone inevitably says (even if they are half kidding), "Well, you know, the team members are the ones actually doing the work." The implication here is that the managers are not doing any work; at least not work of any value value. Obviously, this is not actually true because both are doing work. They are just doing different work and depend on each other equally to get all the work done. Joseph Flahiff, agile coach and author of The New Agile Manager, describes it as a symmetrical relationship between managers and team members. The new agile manager understands this and works with teams to ensure we are all working as effectively as possible. And guess what, Lacey Carlyle, a new managers, gets some free agile manager coaching.  Learn more about Joseph: The New Agile Manager: https://www.amazon.com/NEW-AGILE-MANAGER-Joseph-Flahiff/dp/1978418825 Joseph on Linkedin: https://www.linkedin.com/in/joseph

Few of us consider ourselves writers. Yet. All day long. All we do at work is write emails, write Confluence pages, write comments on Jira issues. Write. Write. Write. Doesn't that make us writers? Anne Janzer says it does. "If writing is any part of your job and you are paid to put thoughts into words, you are a writer." Janzer wrote this in her book, "The Workplace Writer's Process: A Guide to Getting the Job Done." Did you notice that? Writing is a process. You Jira Administrators will appreciate that. So embrace it. You are a writer.  Think of it this way. You just finished creating a custom workflow, and you are about to buckle down and document how the workflow works, what issue type schemes it is associated with, and which projects it should be used in. That is writing. And I bet most of you Jira Administrators out there, faced with this task, procrastinate writing that documentation. We talked to Janzer about how to use process to improve our writing and communicate our ideas. So put on your ear buds,