What Works | Small Business Podcast With Tara Mcmullin

The Nitty Gritty * The red-yellow-green system Jess Ostroff and the Don’t Panic Management team apply to every potential new client relationship and new hire to help them take the emotion out of it, particularly when it’s not the right fit * What Jess does if a potential client isn’t ready for their services yet, like helping them systematize their business so they’re ready for an assistant in the future * Why Jess chose to only hire United States-based and college-educated virtual assistants This week’s guest is Jess Ostroff, founder and Director of Calm at Don’t Panic Management, a people-first virtual assistant agency founded in 2011. In addition to running the Don’t Panic team, she’s also a speaker and author of Panic Proof: How the Right Virtual Assistant Can Save Your Sanity and Grow Your Business. In this episode, Jess shares the process she uses to vet new clients and new hires, plus how she operationalizes red flags to help her identify make-or-break situations using a red-yellow-green system. For