Beyond Busy

Giving people feedback that is honest, appreciative and that offers guidance, with cognitive scientist Therese Huston. Therese's book is Let’s Talk: Make Effective Feedback Your Superpower. Graham and Therese started by discussing music and sport, then transition into Therese’s experience of being given professional feedback in a less-than-professional setting.'37% of managers dread giving feedback, but 67% of employees want more feedback.'Centering on the US study cited in Therese’s book, she and Graham look at managers’ reluctance to give feedback, but also examine the benefits that regular feedback can bring and the emotional impact it can have.'Appreciation, coaching, and evaluation.'Taking three distinct viewpoints on management, Therese triangulates her approach to giving feedback, and then discusses ways to ask for feedback that is more specific and actionable. 'If you can say what was most important to the person, and how they felt about it, you’re on your way to becoming a really good listener.'There