Saas Insider

How can you ensure customer success? Can you re-engage a customer? Should you resign a customer and how do you know if the relationship is not working? Tal Tsfany shares with the host Shira Abel the main concepts for good customer enablement and making sure your business is growing.  About Tal Tsfany  • Tal Tsfany is an entrepreneur, investor and a business executive with extensive experience in the technology world. He is currently the VP of CS at Mulesoft and formerly the Chief Customer Officer of Base CRM. Prior to Base, Tal served as a VP in Amdocs, a multi-billion-dollar software company in the telecommunications space. • Tal has built several customer service organizations and is an expert in the evolving world of Customer Success fueled by our transformation to a subscription-based-economy. Key Takeaways:  • One of key aspects of success is thinking of your whole solution, not just enablement itself.  • Focus should be the main thing in a way you manage your customer success team. • If your customer