Curaytor Presents The Water Cooler

00:00 Intro 01:25 What happens when you get customer experience right at an organizational level? 03:15 How do you know that you have a customer experience problem? 06:15 Give Away 06:54 Asking for feedback. Review or Survey? 10:00 What is a survey question to make people more open and honest? 14:35 At what point do you fire a customer? 19:51 What part of customer experience do even the pro's get wrong? 23:19 What's the best way to say no to a long term customer? 28:57 Price Reduction 34:56 How do you balance pre framing and apocalypse? 38:56 Modeling after the best in the world 41:47 Who should we pay close attention to right now? 48:39 Anticipate the customer needs/ Where do most companies miss? 51:42 Operation dictates. Experience = Consequence 54:33 Remove operational debt. 56:14 Experience over Technology 58:28 Real estate agent. First word that comes to mind? 59:36 What is Joey Coleman looking for in a realtor? 1:03:17 Outro