Know Pain, Know Gain

“We need more empathy, but we need to put empathy into action.” -Maria Ross   In this episode, Jay brings on author and founder, Maria Ross for an eye-opening dialogue around harnessing the power of empathy in the workplace.  Maria is the owner of a brand consultancy, and recently published the book, The Empathy Edge.  Jay and Maria discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation and sales, curiosity in business, "it's just business", getting triggered, situational fluency and so much more....   Visit https://jayrooke.com/086-Maria-Ross/  for resources and show notes.    Check out my website: https://jayrooke.com/    Follow me on: Facebook  LinkedIn Twitter Episode Highlights: 02:30 Empathy in the Business Context 09:39 How Empathy Boosts Innovation and Productivity 15:00 Empathy and Decisiveness 19:47 The Practical Applications of Empathy 23:50 Empathy and Curiosity 27:09 The Science of Empathy Work Out  34:35 Empathy for