BIG Podcast



Things are changing fast in the world of financial technology. The BIG Podcast explores the impact of financial technology innovations on the every day person. Top financial industry guests will give us exciting insights into technologies that will shape the way we manage and spend our money.


  • Checking Members’ Vital Signs, Reaching Out with Help

    29/04/2020 Duration: 40min

    Glen speaks with Segmint Co-Founder Rob Heisel about the telltale info lurking within payments data enabling credit unions to lend a hand to members. Also, an excerpt from BIG’s weekly Digital Town Hall on our potential return to the Branch of the Not-Too-Distant-Past.

  • Protecting Paychecks, Busting Through Backlogs

    22/04/2020 Duration: 01h11min

    Glen digs into the Paycheck Protection Program (PPP) from a lender, service provider and borrower perspective, including an interview with LoanStreet CEO Ian Lampl.  Also, credit unions weigh in on issues like stimulus checks and call center volumes via BIG’s weekly Digital Town Halls.

  • Keeping the Dollars Flowing

    15/04/2020 Duration: 45min

    Glen talks with Dwolla’s new CEO Brady Harris about scaling a fintech survivor and taking the reins from a founder. Also, onetime White House insider Bryan Del Monte shares some provocative thoughts about what we’re getting wrong (and right) on the Paycheck Protection Program.

  • Credit Unions' Chick-Fil-A Moment?

    08/04/2020 Duration: 55min

    Highlights from BIG’s Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis. This week’s topics include drive-through challenges, cyber intrusion attempts, transitioning to a remote workforce and serving dispersed members. Also, Glen on fintech’s “time to shine,” cash usage patterns and small business relief.

  • Voices of Resolve at the (Virtual) Public Square

    01/04/2020 Duration: 01h05min

    In these critical times, we present highlights from BIG’s first Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis. Hear about pop-up call centers, BYO Keyboards, skip-a-payment programs and other outside-the box tactics. Also, Glen discusses stimulus checks and Sherrod Brown’s digital distribution brainstorm.

  • The Power of Collaboration in Times of Crisis

    24/03/2020 Duration: 51min

    John and Glen discuss how the opportunity to share ideas and jointly problem solve is a strength that serves credit unions particularly well during events like the COVID-19 crisis. Also, CEO Roxi Jensen of $40 million Embarrass Vermillion FCU in northern Minnesota offers an inspirational reminder of CUs’ community impact, and BIG’s Digital Town Hall venues for ongoing exchange of pandemic knowledge and mutual support.

  • Mobile Payments. Murky Protections

    17/03/2020 Duration: 45min

    Glen reconnects with Consumer Reports’ Senior Policy Counsel Christina Tetreault to discuss confusion and issues stemming from the differing protections afforded various payment methods. Also, Taylor Nelms on Filene Research Institute’s new Financial Lives in Transition initiative, and more on Not Google Checking.

  • Data Analytics and the Science of Reinvention

    10/03/2020 Duration: 42min

    Glen checks in with Trellance CEO Tom Davis two years into his firm’s transformation from a card services provider to a data analytics/business intelligence leader. Also, a preview of June’s AXFI conference.

  • Don’t Call It “Google Checking”

    03/03/2020 Duration: 01h02min

    Glen returns from CUNA’s annual Government Affairs Conference with an inside look at Google’s FI partnership initiative from Stanford Federal Credit Union CEO Joan Opp. CUNA’s Mike Schenk and Jordan Van Rijn provide an economic update covering CUs specifically and the US overall, and Filene’s Cortney Angeley corrals the Crashers.

  • The State of Bank Marketing

    25/02/2020 Duration: 46min

    Glen chats with Lily Harder of Comperemedia (a Mintel company) about big banks’ varying approaches to digital marketing, fintechs’ angles to carve out their own niches, and the pain points of the Gig Economy. Also, Mastercard’s new sonic identity and cash’s latest sponge bath.

  • At the Intersection of Peachtree and Payments

    20/02/2020 Duration: 44min

    Glen sits down with the Georgia FinTech Academy’s Tommy Marshall and LexAlign’s Reese Porter to discuss why all US payments roads lead to Atlanta, the University System of Georgia’s model for equipping the next generation of FinTech talent, and why 1,500 FinTech fiends will take the field at Mercedes-Benz Stadium in mid-April.

  • And the Data Says… More Data-Driven Insights!

    11/02/2020 Duration: 44min

    Glen chats with BIG Consulting's Kirk Kordoleski and Tim Tibbals about results from BIG's newly released Data Analytics Survey, the major steps forward credit unions have taken, and areas where further transformation of culture and analytics skills are needed.

  • Using Your Inside (and Outside) Voices

    04/02/2020 Duration: 39min

    Glen chats with BIG’s Elizabeth Robins about the recent Project Voice conference, which dissected the voice-first efforts of Amazon, Google, Microsoft and Samsung. Glen also weighs in on the Visa/Plaid deal and explains why he had to unplug his Echo Dot.

  • Whose Gig Is It Anyway?

    28/01/2020 Duration: 51min

    Glen hosts a roundtable discussion with executives from Autobooks, NCR Digital Banking and RoamHR about the latest developments in the Gig Economy, how FIs can best address the unique financial services needs of its participants, and the quest for Moonlight Mike. Hear from Doug Brown (SVP & GM of NCR Digital Banking), Rick Gonzalez (Founder/CEO of RoamHR) and Derik Sutton (VP of Product & Experience at Autobooks). 

  • Underbanked not Undervalued

    21/01/2020 Duration: 36min

    Many people believe the future of banking will be designed to help the underbanked keep more of their money, and access credit channels that they need to succeed. Blesson Abraham the CEO of Cambio is on a mission to make that a reality. This week listen to John and Blesson discuss their past and the future of banking.

  • Voice UX - Navigating Voice Naturally

    14/01/2020 Duration: 27min

    Voice UX is the latest frontier in the world of Voice Development. How do you create a good user experience using only voice? John and John Kelvie of Bespoken talk about the future of voice technology, their favorite assistants to use, and what makes a good Voice UX.

  • The 2020 Outlook- Debbie Downer or Bobby Brightside?

    07/01/2020 Duration: 57min

    John, Anne and Glen predict the FinTech stories we’re likely to read in 2020, including privacy, mergers, debt, tariffs, Big Tech incursions into financial services… and our annual fearless Bitcoin price prediction.

  • Mergers and Margins and Crypto, Oh My!

    17/12/2019 Duration: 49min

    John, Glen and Anne hold court on the biggest FinTech news stories of 2019, ranging from Libra to the Apple Card to... well, buckle up!

  • At the Beating Heart of Agile

    10/12/2019 Duration: 34min

    John sits down with internationally renowned software expert Carol Dekkers to discuss how Agile methodology is transforming banking software development culturally as well as technically. Includes implications for the branch, as well as John’s tasty metaphor involving feral cats delivering dead vermin.

  • A Lifeline for Young Savers and Community FIs

    03/12/2019 Duration: 31min

    John connects with Co-Founders Karen Rios and Corey Beebe of mission-driven FinTech startup Lifesaver, which aims to "democratize access and inclusion into the full spectrum of financial services, leveling the playing field for individuals and institutions alike" while helping community FIs forge ties with younger consumers.

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