Alliance Aces

43: What Does Your Customer Really Want? w/ Thomas Iseler

Informações:

Synopsis

We often hear phrases like, “the customer is always right.” But do our actions prove that we believe that is true? Thomas Iseler is EVP/Managing Director Americas for DataVard Inc, an SAP Partner, and he is a huge advocate for listening to what your customer really wants. As Thomas likes to say, DataVard is one of the many (many) smaller SAP partners.  They have traditionally been well established in Europe (primarily Germany), but they are now moving to other areas of the globe as well.  They opened operations in the United States and Canada a few years ago and have seen a tremendous amount of growth in a short period of time.   DataVard, as their name implies, is all about SAP data.  They don’t get too involved with the transactional side of data, but instead they are mostly involved in moving, archiving, and handling data.  Some of their most prominent examples of projects include mergers and acquisitions that are under the SAP system, or assisting companies who are making the move to HANA.   Their role ha