Startup Life Show With Ande Lyons

Please meet Customer Experience expert, Steve Pappas! On this episode you'll learn:•Why Steve had no choice but to become an entrepreneur!•The origins of Customer Experience•The difference between Customer Service and Customer Experience•How today’s companies are staying competitive using Customer Experience•How to differentiate your product/service to the level of being so memorable the customer will have no problem in recommending you to everyone they know!•Advice for founders who choke when it comes to “selling” their product/service – how to embrace the hustle hurdle!•Why building your Trusted Advisor role will increase sales and give you a competitive edge.•Steve’s outstanding advice for inspiring and retaining employees is pure gold for any Founder.•How to stay nimble and flexible while implementing systems and procedures into your scaling business.•Steve’s “outside in” approach to running a business and driving a business.You can connect with Steve on LinkedIn here: https://www.linkedin.com/in/sxpappas