Lawyers Gone Ethical

Lawyers are terrible at customer service.  Many bar complaints could be prevented with far better client service.  We have all experienced amazing service at other businesses -- five star restaurants or hotels, local businesses that deeply care about the customer, and others.  Today's guest John Strohmeyer -- estate planning and international tax lawyer -- shares with listeners his experiences at the Four Seasons and how they can apply to lawyers.   John and Megan talk about: - John's experience at the Four Seasons - Lawyers' failings in taking care of clients - How lawyers can learn about hiring and service by studying the Four Seasons model - How John is teaching lawyers to do better - A great story of a missed wake-up call, a chartered plane, and a raving Four Seasons fan Resources: John's article on client service here Guest Info: John Strohmeyer - Website and LinkedIn Thanks for listening! Don't forget to SUBSCRIBE to the show to receive every new episode delivered straight to your podcast player every T