Ogilvy On

Executives and leaders expect employees to hear every word they say, write it down, and execute orders accordingly. But many don’t take the initial step to listen to their employees to understand the current highlights in the kitchen and the limitations that may not be apparent just from reading the menu. By some reports, at least 1/3 of employees don’t think that their company listens to their ideas for improving the business—and most leaders act surprised when their own initiatives fall short of expectations. We're joined by Cheryl Ader-Dunne, the Employee Experience Practice lead at Ogilvy, to talk about the state of corporate listening, how we can improve our own propensity to listen effectively, and how companies can improve the success of transformation initiatives just by listening more intently.