The Front By Lead The Team With Host Mike Phillips

How do you handle it when things don’t go right? If you are a manager or leader – YOU MUST OWN the situation. Owning anything is defined as belonging to oneself. And also accepting responsibility, being accountable in situations. When it comes to customers you have an opportunity to win or lose big. Especially in the current connected economy. I had a less than pleasurable experience at a hotel in Denver over the weekend. The way that the hotel management handled the situation was excellent. So when everything was finished, I left feeling like me and my family were important, valued and listened to. As a leader, you MUST accept any and all responsibility. For your business, for the staff – When things go right, it is a team effort and the reward should be spread. The best leaders know, that when things go sideways, it’s their fault – and therefore their job to find a solution. When you do – it shows confidence, caring and reinforces strong leadership. https://youtu.be/SlSo1Nkpvw0 So let’s talk about some step