Hammer Down Radio

With another episode of the HammerDown Radio powered by KeepTruckin, your host Jonathan Keane welcomes you from San Francisco. This is our first show from our formal studio. I’m here with my trusty co-host Annie Gleeson and our exciting guest for the podcast, Chelsea Kendrick who works at KeepTruckin as an Onboarding Project Manager to lend her expertise around today’s topic i.e. Customer Success and Customer experience, so stay tuned! 

01:35 - The process of attaining fleets interested in KeepTruckin. 04:00 - What to expect from KeepTruckin once you’ve decided to opt for us. 06:00 - Is KeepTruckin, the only ELD provider to offer onboarding service and what is the ultimate goal of the CS team? 07:25 - Best practices and tips for Fleet Managers and Administrators wanting to deploy? 09:05 - Utilizing customer experience to promote KeepTruckin as a brand. 10:45 - On set experience with a recent customer in Santa Rosa. 11:50 - Why do customers find our interface easy to use? 13:50 - Encouraging satisfied cu