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Synopsis

In this episode of the 5 Leadership Questions podcast, Todd Adkins and Chandler Vannoy are joined by Horst Schulze. Horst is the former president and co-founder of The Ritz-Carlton Hotel Company and the author of Excellence Wins. They discuss the following questions: Do you have any stories of difficult experiences you led through?How do you maintain excellence in changing and shifting times?Where should someone learn about hospitality?What are two to three things you do daily to stay sharp in your leadership?How do you measure elements that are difficult to measure?Who or what was the greatest influence on your life?What advice would you give your 20-year-old self? BEST QUOTES "Whatever happens in the life of an organization, or for that matter in the life of an individual, the one thing you don't give up is your objectives.""You should question yourself, 'How do I make sure when I am through this setback the customers like me even more?'""Excellence is never an accident, it is always the result of