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Synopsis

Customer Relations is the process of keeping your customers happy and keeping them from fleeing to your competition. Although Customer Relations is the third leg of the three-legged customer development process, after Marketing and Sales, in my opinion, it is THE most important leg. My six Principles of Customer Relations: Do your job well Be accessible Query your customers about how you’re doing IMMEDIATELY address any problems and make them good Offer extra, free services that your customer did not expect Clean up after yourself If you haven’t done so yet, please subscribe to this podcast and LIKE it. To do so, go to iTunes and look for this podcast by searching for “How To Start and Operate a Dog Walking and Pet Sitting Business.” Once you find it, please LIKE the podcast. Finally, would you like to talk to me about your plans or questions about this business? If so, please email me at dogwalkerpodcast@gmail.com. I’d like to talk to you over Skype and if you agree, put our talk on an upcoming session of