O'reilly Design Podcast - O'reilly Media Podcast

The O’Reilly Design Podcast: Designing for trust in finance, conversational UIs, and the value of a weekly oasis.In this week’s Design Podcast, I sit down with Steph Hay, head of content, culture, and AI design at Capital One. We talk about designing for voice interactions, connecting with remote team members, and the importance of baking humanity into AI. Here are a few highlights from our conversation: Culture at Capital One ‘Follow the fun. What is your gut telling you? What is the challenge that you want to take on in your life?’ This was what it was, the culture at Capital One—we're a founder-led company, which I don't think many people know. We just started in the 90s. We're not that old. I think there's a natural entrepreneurial culture already here that I got to step into, and it enables me to still be entrepreneurial and enables me to still be curious. People want to do great work, and they're excited to come to work—and all of that makes for the kind of culture