O'reilly Design Podcast - O'reilly Media Podcast

The O’Reilly Design Podcast: Asking the right questions, conducting research in an agile environment, and conscious confidence.In this week’s Design Podcast, I sit down with David Farkas, associate director of user experience at EPAM and co-author of the book UX Research. We talk about his book, why everyone should learn to conduct research, and how to open up your mind to ask the right questions. Farkas and his co-author Brad Nunnally also are teaching a series of online courses: Learning UX Research: Understanding Methods and Techniques—May 8 or July 10, 2017. Learning UX Research: Analyzing Data and Sharing Results—May 22 or July 24, 2017. Here are a few highlights from our conversation: Asking the right questions The best way to understand if your product or service is resonating with the customers is through some sort of observation. Regardless of your role within an organization, I think everyone should have some awarene