Healthredesigned

Alzheimer’s Society: Becoming experience driven for the dementia community

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Synopsis

There are 850,000 people living with dementia in the UK today. This number is set to rise in the coming years. Tending to the needs of this growing population is the focus of UK’s Alzheimer’s Society. The most pressing issue facing the organization is accessibility of digital services to people affected with dementia. Due to the nature of the disease, resources have to be made radically easy to access, follow and navigate. Solving this problem for an organization founded in the late 70s meant major changes and a new perspective. This week, HealthRedesigned sat down with two ushers of this evolution, senior digital manager Imogen Levy and UX researcher John Dickens, to break down exactly how these changes are occurring and their importance as the charity looks to the future.