That Vet Life

As a new graduate, one of the best and potentially terrifying things about practicing veterinary medicine is talking with clients. Throw in COVID and client communications gets kicked up a notch in that we now have to talk to clients entirely over the phone. Whether you are comfortable talking over the phone or not, this is a challenge. So much of what we do relies on building a relationship with our clients, but how are we supposed to do that when we can't even see them? . In today's episode I am excited to welcome my friend, Dr. Ashley Gray back to the microphone as we talk through the storytelling skills you can use to shine in your phone conversations with clients. You'll hear us talk about: How to set yourself up for success What you can say to increase the value of your exam How to earn your clients trust over the phone COVID or not, you will have to talk with clients over the phone for the rest of your career. But, it doesn't have to be something to dread.  What was your favorite tip from to