Reimagining Justice

In this episode no. 32 I speak with Jennie Pakula, Manager of Innovation & Consumer Engagement at the Victorian Legal Services Board and Commissioner. We covered a lot of ground in this interview, charting the role of regulator from traditional disciplinarian to modern stakeholder solving challenges of both clients and lawyers; examples of effective uses of technology in the profession; and the purpose of a regulatory inbox. We covered the kinds of issues lawyers are looking to professional and regulatory bodies for guidance upon, including the whole legal information/advice divide and where issues arise regarding unauthorised practice of law. Jennie was very open in sharing the kinds of questions that come into the regulatory inbox, which will provide insight into the type of innovation currently moving the profession forward. Jennie discussed the work of the new consumer advisory committee at the commission and whether regulation has actually been fulfilling its true role in protecting the consumer. Jen