Jon Hansen (pi Window On The World)

It is no secret that press releases about new contract wins, and bold proclamations of increasing market share stir up the media. That said, there is there is a world of difference between winning a contract and actually delivering the expected outcome. The problem is that rarely do we hear about the latter with has much fanfare as the former. In this month's Point - Counterpoint discussion, Kelly Barner and Jon Hansen go where all other media generally fears to tread by slashing through the hyperbole to focus on the importance of outcomes.