Empowered Patient Podcast

Peyton Fry, Founder and owner of Glass Raven, discusses the complexities of patient access to healthcare and how healthcare systems often fall into the trap of measuring efficiency in ways that are financially beneficial for providers but are detrimental to patient care. Glass Raven helps organizations define key metrics of good patient access and the implementation of technology and AI to address the defined problems. This data-driven approach focuses on the populations most likely to benefit from improved patient access to care and informs a tailored, context-aware strategy for each healthcare system. Peyton explains, "Glass Raven focuses on providing services in patient access spaces and operations for healthcare systems. We typically work with medium to large healthcare systems and help them really get a feel and eyes on their own operations and what patient access means to them. Oftentimes, that starts with just defining what patient access is for a given space and then looking into call centers, referr