The Front By Lead The Team With Host Mike Phillips

Monitor and measure all the time, yes, it's always important. This episode is geared heavily toward the automotive space and third-party vendors. https://youtu.be/qz2QYkXRuSA Performance measurement starts with the target and goal setting! Many people think that they should begin measuring once you have a set target. As a key leader, it is your job to begin by determining realistic targets. Targets based on past performance and adjusting as necessary. When you are monitoring, your system must be efficient and consistent and it has to be duplicatable. Often auto dealers or other businesses think to themselves, well I want to increase sales this month, so I’ll measure this metric this month. You have to determine what are the real keys… and then measure them every month… until you don’t anymore. A Key Performance Indicator (KPI) is something that is measurable and allows you to tell when you have achieved a specific goal or set of goals, or not. When setting the goals and the specific targets, KPI’s for each go