Gain, Grow, Retain Podcast

Gain, Grow, Retain Podcast

  • Author: Vários
  • Narrator: Vários
  • Publisher: Podcast
  • Duration: 167:54:36
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Synopsis

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.

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Episodes

  • Tending to Your Community with Brian Oblinger

    Tending to Your Community with Brian Oblinger
    05/04/2021 Duration: 37min

    This week we were joined by Brian Oblinger to talk about community. Brian is Chief Community Officer at Brian Oblinger Strategic Consulting. Tune in to listen to Jay, Jeff, and Brian talk about the importance of community and being customer-centric! -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Completing a CS Certification and was it worth it? w/ CSM Office Hours

    Completing a CS Certification and was it worth it? w/ CSM Office Hours
    26/01/2021 Duration: 28min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • CS Blueprint w/ Kristi Faltorusso: When to transition an account

    CS Blueprint w/ Kristi Faltorusso: When to transition an account
    22/01/2021 Duration: 26min

    In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • How profitability is impacting customer success w/ CS Leadership Office Hours

    How profitability is impacting customer success w/ CS Leadership Office Hours
    20/01/2021 Duration: 27min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Community is no longer an after-thought for your customers w/ Dani Weinstein

    Community is no longer an after-thought for your customers w/ Dani Weinstein
    18/01/2021 Duration: 38min

    Dani Weinstein, Senior Director of Customer Community and Growth at Kaltura, comes on to the podcast to talk about the Intersection of community and customer success. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Building relationships to prevent churn w/ CSM Office Hours

    Building relationships to prevent churn w/ CSM Office Hours
    07/01/2021 Duration: 26min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Prioritizing moments of truth with your customer w/ CS Leadership Office Hours

    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
    03/01/2021 Duration: 24min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours

    What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
    01/01/2021 Duration: 16min

    CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Diversity Equity Inclusion: Unconscious bias w/ James Parker

    Diversity Equity Inclusion: Unconscious bias w/ James Parker
    09/12/2020 Duration: 41min

    James Parker, a leader In Diversity, Equity and Inclusion Initiatives, comes to the Gain Grow Retain CS Leadership Office Hours to teach us more about unconscious bias. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Finding the motivators of your champion w/ Kristine Vallila

    Finding the motivators of your champion w/ Kristine Vallila
    07/12/2020 Duration: 35min

    Kristine Vallila, a leader of Customer Success at Baton, drops by to talk about building relationships and finding motivators for your champions. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil

    Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
    06/12/2020 Duration: 52min

    Bertil Weil, a Senior Account Manager at Gartner, leads an Interactive workshop with the Gain Grow Retain community. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Keeping stakeholders engaged w/ CSM Office Hours

    Keeping stakeholders engaged w/ CSM Office Hours
    04/12/2020 Duration: 15min

    CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • What do you report to your board of directors w/ CS Leadership Office Hours

    What do you report to your board of directors w/ CS Leadership Office Hours
    02/12/2020 Duration: 19min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • The relationship between customer success and product marketing w/ Daniel Murphy

    The relationship between customer success and product marketing w/ Daniel Murphy
    27/11/2020 Duration: 31min

    Daniel Murphy Is the Director of Marketing at Privy, an e-commerce marketing platform that helps you sell more. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Identify Time to First Value w/ CS Leadership Office Hours APAC

    Identify Time to First Value w/ CS Leadership Office Hours APAC
    25/11/2020 Duration: 31min

    We hopped across the pond to work with Rachel Jennings and our friends In the APAC region to hold a CS Leadership Office Hours. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Ways to keep stakeholders engaged w/ CSM Office Hours

    Ways to keep stakeholders engaged w/ CSM Office Hours
    23/11/2020 Duration: 30min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Building a family through community w/ Jared Robin

    Building a family through community w/ Jared Robin
    20/11/2020 Duration: 46min

    Jared Robin Is a co-founder of RevGenius, a community that Is committed to building the future of sales and marketing. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Building a relationship with your finance leader w/ CS Leadership Office Hours

    Building a relationship with your finance leader w/ CS Leadership Office Hours
    18/11/2020 Duration: 29min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • How to measure tangible customer outcomes w/ CSM Leadership Office Hours

    How to measure tangible customer outcomes w/ CSM Leadership Office Hours
    16/11/2020 Duration: 26min

    CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Building a culture of customer success w/ Sydney Strader

    Building a culture of customer success w/ Sydney Strader
    13/11/2020 Duration: 30min

    Sydney Strader Is the Head of Customer Success at Catalyst.Io, the most Intuitive customer success platform. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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