Gain, Grow, Retain Podcast
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 167:54:36
- More information
Informações:
Synopsis
In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.
Episodes
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Prioritizing customers when you have a book of business in SMB and Enterprise w/ CSM Office Hours
16/09/2020 Duration: 51minA new weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Going back to the early days of subscription businesses w/ Robbie Kellerman Baxter
13/09/2020 Duration: 33minFor today, we're joined by Robbie Baxter who has spent almost her whole career around subscription businesses and focused on customer experience. She recently released a book, The Forever Transaction, which you should go buy! -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Do you have renewal managers w/ Kristi Faltorusso
10/09/2020 Duration: 33minIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Racial Diversity in Customer Successs w/ Matt Myszkowski
08/09/2020 Duration: 50minWe're fortunate to bring you a panel discussion by our friend and champion, Matt Myszkowski. He is joined by 3 leading Customer Success professionals to discuss the impact of Black Lives Matter on the working world, and the CS industry we all love. ---
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Women in customer success webinar w/ Matt Myszkowski & Friends
03/09/2020 Duration: 50minWe're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity, and Inclusion. This recorded live virtual panel discussion sees Matt Myszkowski facilitate a discussion with a number of CS and Diversity & Inclusion professionals, including a number of questions posed by the audience. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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30-Day Leadership Playbook w/ Nils Vinje
01/09/2020 Duration: 37minA Gain Grow Retain Exclusive session around Leadership in Customer Success. Our guest and friend today is Nils Vinje, a leadership coach and author of the 30-Day Leadership Playbook. The book will be out on September 1st: 30dayleadership.com --- GGR Exclusive Leadership Session https://bit.ly/GGR-Leadership Nils will create an engaging workshop with our GGR Leaders to examine several of his core principles. Come ready to participate and engage with your fellow peers! *Session Sponsored by 30 Day Leadership Playbook* --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Gender Equality in customer success w/ Matt Myszkowski & Friends
28/08/2020 Duration: 48minWe're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity and Inclusion. This episode sees Matt Myszkowski joined by 4 Customer Success professionals to discuss the gender equality statistics shown at Gainsight’s Pulse Europe event in 2019 & how we can all make a difference in changing those. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Your 90-Day Customer Success Priorities w/ Sara Masson
26/08/2020 Duration: 32minSara Masson, Director of CS at Loopio, jumps on the podcast to talk about what her team has accomplished over the past 90 days. And It Is quite a list! In just three months, the team managed to: -Build and launch a comprehensive, thoughtful, full lifecycle customer sentiment program -Build the habit of proactive insights with annual calls to plan for the year ahead -Define, document, and implement three unique customer teams -Begin tracking customer journey elements clearly in Gainsight -Build the habit of tracking key retention plays in Salesforce -Adopt CPQ to streamline and scale our processes -Find new thoughtful ways to partner with the Professional Services and Onboarding team to deliver huge impact value throughout the entire customer lifecycle -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/
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Customer success is critical to building a valuable SaaS business w/ Rav Dhaliwal
24/08/2020 Duration: 36minRav Dhaliwal, an Investor and venture capitalist at Crane Venture Partners, hops on the podcast to talk about how critical customer success has become for early-stage businesses. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Building and scaling customer success w/ Nicholas Tyson
21/08/2020 Duration: 35minNicholas Tyson, Director of CS at SmartVault, joins us from Houston to talk about building and scaling customer success. We met Nicholas back In 2019 at the CS100 conference and let me tell you, this guy Is DYNAMIC. His energy and passion Is Infectious so you can hear how excited he gets about what he and the team have been able to accomplish at SmartVault. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Building out your tech touch model w/ Alex Tran
19/08/2020 Duration: 25minAlex Tran, a Client Outcomes Manager from Gainsight, joins the discussion to discuss their approach to tech touch strategy. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Recruiting and hiring in B2B SaaS customer success w/ Laura Wilson
17/08/2020 Duration: 27minLaura Wilson, an Executive Recruiter for Westwood & Wilshire LLC, joins Jeff to talk more about the recruiting and candidate landscape within B2B SaaS. They review some tactical elements that may be beneficial for first-time managers, candidates and more. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Driving towards predictable renewals w/ Kristi Faltorusso
14/08/2020 Duration: 34minIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Renewal management and how to look at the customer motions of your team Relationship management and staying transparent with your customers to drive outcomes -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Building a culture of employee success and customer success w/ Casey Graham
13/08/2020 Duration: 42minCasey Graham, CEO of Gravy, drops by to talk about building culture - particularly how starting with your employee success can translate Into customer success. He Is one of the most Interesting people to talk to, this conversation could've kept going for longer. -- Check out Gravy at https://www.gravysolutions.io/ -- tell them Gain Grow Retain sent you! -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbac
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How CSMs can maintain relationships during implementation and onboarding | CSM Office Hours
12/08/2020 Duration: 49minGain Grow Retain has Introduced CSM Office Hours - a way for CSMs and Individual Contributors to connect peer-to-peer. No experts, no panel - just an open discussion to help them Improve In their day-to-day work. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Putting the customer at the center of your business w/ Andy Burden & Steve Budd
07/08/2020 Duration: 30minAndy Burden & Steve Budd of Substribe join us to discuss how they approach putting the customer at the center of businesses. -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Level up your relationships by asking open-ended questions w/ Bob London
05/08/2020 Duration: 37minBob London comes back for Part 2! His first episode crushed it - go back and listen if you haven't already.... it is titled "Customer success managers can get more strategic w/ Bob London" Today he comes back with even more questions that we can be asking to break through the noise with our customers. -- Check out more on Bob's website: http://www.chieflisteningofficers.com/ -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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How to keep customers engaged during enablement and education w/ Alex Turkovic and Samma Hafeez
03/08/2020 Duration: 21minWe're bringing the Gain Grow Retain online community to life as we Introduce a new series called Off The Page - where we highlight conversations that are happening within the community. Today we're joined by Alex Turkovic and Samma Hafeez who have spent their careers In the customer education and enablement space for a quick conversation on what they've picked up along the way. Here's the thread If you want to join the discussion on GGR: https://www.gaingrowretain.com/communities/community-home/digestviewer/viewthread?GroupId=1&MID=11&CommunityKey=1261a423-6343-48a3-a722-6c04f19eacc8&tab=digestviewer --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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How to create smooth account transitions w/ Kristi Faltorusso
01/08/2020 Duration: 36minIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: How to shift CSMs between accounts and maintain good relationships with our customers Changing the talk track to fit your customer segments and training your CSMs The age-old question in your career: Do you become a manager or an Individual contributor? -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Higher Logic acquires Customer Imperative at the intersection of community and customer success
29/07/2020 Duration: 19minWe've got some exciting news this morning - Customer Imperative has been acquired by Higher Logic, a software platform focused on customer engagement and communities. We wanted to take a moment to reflect on this milestone for us personally, what It means for our Gain Grow Retain community, and the opportunity to come work for Higher Logic. We're incredibly excited about this opportunity and we want to thank all of our friends, families, colleagues, members, and connections who have helped us get here. This Is just the start! Jay & Jeff