Ai In Action

Today's guest is Rohan Doctor, Founder and CEO at Louisa.ai in New York. Louisa is a cutting-edge collective intelligence platform that was born out of Goldman Sachs in 2023. This innovative platform connects to a company's various data sources and auto-creates a comprehensive map of who and what everyone in the company knows. By providing employees with a centralized platform to access the collective intelligence of the company, Louisa is the one-stop-shop for all your knowledge and expertise needs. With Louisa, everyone in your company can ask the powerful question, "Who at my company can help with any product, sector or client?" and get the answer in seconds. This opens up new sales opportunities and enables employees to cross-sell, win the next deal and serve clients better than the competition. With over 25,000 monthly and 3,000 daily active users, Louisa’s smart news alerts, expertise search and dynamic network graph have helped connect the right subject matter experts at the right tim

Today's guest is Tej Hemantharaj, Director – Technical Lead at Fujitsu North America. Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. They have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and their customers. It is the company's purpose to make the world more sustainable by building trust in society through innovation. As the Director, Technical Practice Lead for Fujitsu North America, Tej is responsible for the technical vision and direction of the ServiceNow practice. With over 12 years of experience working within ServiceNow, Tej leads a team of SMEs and oversees the design & architectural aspects of ServiceNow implementations. He is also responsible for  setting and ensuring good practices, and being an advocate for innovation. As a ServiceNow Certified Master Architect, Tej also provides technical advisory and guidance to help customers succeed in their S

Today's guest is Brian Hart, Chief Technology Officer at Covera Health. Founded in 2017, Covera Health is leading the way in the emerging science of quality, deploying AI-powered quality insights to aid healthcare providers and payers in a shared quest to better define, measure and deliver the highest standard of care to patients everywhere. From helping people access the most effective care to providing doctors with powerful tools and insights, they are working to improve outcomes and care quality for all. Brian brings over 20 years of experience leading digital transformation at health technology organizations. Prior to Covera Health, he worked with IBM Watson Health where he oversaw and delivered on strategic imperatives, early innovation, incubation projects and the open source. He also led the AI portfolio focused on high impact disease and cancer detection, quality tools and contextual summarization. Brian has a broad range of experience directly responsible for point of care solutions, radiology in

Today's guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking. As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region. In this episode, Florian talks about: agineo’s expertise in ServiceNow project management and ITSM, How ITSM standardizes processes & resolves past tool customizations for efficiency

Today's guest is Anthony Macaluso, Founder and CEO at The Verse in New York. Founded in 2023, The Verse is an immersive Web3 experience that enables users to connect, build communities and monetize on their own terms. Their purpose at The Verse is to enhance the social networking experience by using a community-based approach by interacting with other members or influencers. Members' experience will encompass digital, creative and commerce services on one collective platform served by web3 and blockchain technology. Using powerful generative and fundamental AI tools, you can amplify your brand by publishing existing Web2 content in your own secure, decentralized network to ignite your business. You can engage, interact and conduct business within your own Verse community where members and influencers personally invest in a shared growth. You can also protect your data by exploring and scaling your business across The Verse with peace of mind that your data remains secure on Ethereum blockchain using Z

Today's guest is Gordon Hazzard, GRC Practice Lead at Wholepoint Systems. Founded in 2014, Wholepoint Systems, a ServiceNow premier partner, is new type of value added reseller to the tech industry.  They are passionate about assisting customers in identifying the best new technologies for their environments and sticking with their customers throughout the entire life cycle of their investments.  ​This means not just selling customers technology, but providing long term solutions to assist their customers in staying ahead of the rapidly changing tech landscape. Gordon brings nearly a decade of extensive experience in the consulting and implementation space, specializing in Governance, Risk and Compliance (GRC) solutions. With a track record of delivering tailored GRC solutions that not only meet but exceed client expectations, Gordon is forming an elite ServiceNow implementation team built on the dual pillars of domain expertise and technical mastery. It is their goal is to empower clients with scalable,

Today's guest is Mike Brooks, Director of Product Management at Gather AI. Founded in 2017, Gather AI are on a mission to bring the power of data analytics to the physical world. The company's autonomous drones employ state-of-the-art Machine Learning technology to help operations take flight. Cutting-edge warehouses use Gather AI’s drone-powered inventory monitoring to decrease the cost of inventory accuracy, improve productivity and boost revenue. Mike is a driven, talented and ambitious leader with a strong technical background and experience running product. He is a strong communicator who is comfortable working across multiple disciplines, along with possessing a deep technical understanding with years of hands-on experience as a software engineer. As a motivated, enthusiastic and fast-learning teammate, Mike is always looking to expand his responsibilities and take on new challenges to learn and make an impact. In today's episode, Mike chats about: His background and journey to now, How Gath

Today's guest is Alex Beachy, Senior Director, ServiceNow platform at ICF in Reston, Virginia. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, support economic development and growth, and more. Alex has decades of professional leadership experience in a diverse realm of IT strategy, acquisitions, operations, contracts, maintenance, logistics and sales. He joined ICF in May 2023 where he is currently leading their ServiceNow practice of more than 500 ServiceNow practitioners. His responsibilities are to ensure that ICF’s ServiceNow delivery is of the highest quality, that customer value for their ServiceNow investments is maximized, and that the ICF-ServiceNow

Today's guest is Devanshi Vyas, Co-Founder at Censius. Headquartered in Austin, Texas, Censius are an AI Observability Platform for Enterprise Machine Learning Teams. They offer end-to-end visibility of structured and unstructured production models and adopt a proactive approach toward model management to continuously deliver reliable ML. Censius believe in a future that is transparent, fair and trustworthy for all. This necessitates understanding how AI make decisions, installing safeguards to mitigate outliers and actively ensuring that human bias doesn't creep in. They believe the impact will be profound for decades to come. In today's episode, Devanshi talks about: Her background and journey to founding Censius, Empowering ML practitioners with accessible AI observability solutions, Offering enhanced NLP summarization with robust observability and actionable insights, An insight into the team and plans for growth, Valuing adaptability, learning and responsible AI practices

Today's guest is Jacques Clement, Business and Integration Architect – Associate Director at Accenture in Luxembourg. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, they serve clients in more than 40 industries across 120+ countries. Accenture embrace the power of change to create value and shared success for their clients, people, shareholders, partners and communities. Jacques is an experienced IT specialist with a unique combination of technical skills, business acumen and international exposure. He has held a wide variety of technical, operational and managerial positions which has shaped a work ethic made of high standards, leadership by example, client commitment and professional excellence. Jacques had the privilege of working on international projects for the past 30 years which has given him wide experience in dealing with multiple cultur

Today's guest is Mat Davis, VP of Data Science at Jazz Pharmaceuticals. Founded in 2003, Jazz Pharmaceuticals' purpose is to innovate to transform the lives of patients and their families. The company are focused on developing life-changing medicines for people with serious diseases - often with limited or no options - so they can live their lives more fully. By transforming biopharmaceutical discoveries into novel medicines, they are working to give people around the world the opportunity to redefine what’s possible – to make the “small wins” big again. Mat leads Jazz Pharmaceuticals' data science organization in R&D partners to leverage innovative experimental design, novel data sources and modern analytics across bioinformatics, statistics, data analytics and statistical programming, epidemiology and real world evidence. Their goal is to improve decision making, support registration and reimbursement, and uncover knowledge for their medicines to transform the lives of patients and their fam

Today's guest is Farhad Fetrat, Chief Product and AI Officer at Live Earth. Founded in 2015, Live Earth is a real-time data visualization and data streaming platform. Originally developed for US Special Operations Forces with real-time visibility during classified operations, their common operational analytics platform is designed for enhanced situational awareness. They have continued to innovate the platform for commercial use with a global customer base that includes the world’s top 100 financial institutions, telcos and utilities, as well as government agencies. Farhad is a Data Science and Analytics leader with over then years of hands-on experience in building and deploying machine learning products in finance and digital marketing sectors. He prides himself on a unique combination of technical depth and business acumen and driving successful analytics initiatives by setting the right strategy and vision, building analytical teams and mentoring. He possesses a consistent history of successful outcom

In today's show, we're delighted to welcome back Jeffrey Tefertiller, Digital Transformation Leader, CIO Advisor at Service Management Leadership. Jeffrey is an experienced Chief Information Officer and transformation leader who is laser-focused on business outcomes. He is a Business Continuity leader with 30 years of experience leading initiatives and large global teams, including a broad span of control and P&L responsibilities across many industries such as Health Insurance, Financial Services and Federal Government to name a few. Jeffrey has the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. He is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. Jeffrey is a believer in analytics and metrics to measure success and opportunities for improvement. With a passionate and positive personality, he brings proven success and experience

Today's guest is Thomas Vladeck, Co-Founder and Co-CEO at Recast. in New York. Driven by a mission to rid the world of wasted marketing spend, Recast are committed to using the world’s most advanced techniques and technologies to solve the most important problems in marketing measurement. By helping marketers better measure and optimize their marketing budgets, Recast is helping businesses grow more profitably and invest more money in improving products rather than wasting money on useless advertisements. Tom co-founded Recast with Michael Kaminsky in 2019, creating the most advanced platform for measuring marketing effectiveness. His focus is mainly on underlying model and applications such as forecasting, optimization and experiment planning. Prior to co-founding Recast, Tom built a quantitative market research firm consulting for clients such as Amazon, McKinsey and Nike. He also holds a master’s degree from the London School of Economics and an MBA from Wharton. In today's episode, Thomas talks ab

Today's guest is Pinaki Pal, Director of Service Management at OUTFRONT Media in New York. As one of North America’s most innovative media companies, OUTFRONT Media leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. The company's media powers brands to break through, be relevant and connect with audiences like never before. They leverage the power of technology, location and creativity to deliver impactful and engaging interactions with audiences as they live their lives. Pinaki is a transformational leader with over 20 years of proven international experience leading IT service management and technology operations. He is skilled at optimizing ITSM processes and driving the adoption of industry best practices in ITIL functions to deliver cost-effective services, aligned with business vision, strategy and growth. Pinaki has demonstrated success in developing long term strategies, execution roadmaps, priorities and policies to deli

Today's guest is Chris Fernandez, Executive Chairman and Chief Research Officer at EnsoData in Madison, Wisconsin. Founded in 2015, EnsoData uses artificial intelligence to automate waveform analysis and spotlight disease processes as they manifest over different timescales - whether looking for heart rhythm irregularities over seconds, glycemic index dynamics over minutes, sleep disordered breathing patterns over hours or indicators to preempt heart decompensation over days. EnsoData's first solution focuses on sleep medicine and reducing the time to score sleep studies, but the applications are endless. Their software has the capability of informing health decisions from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to earlier detection of heart disease, diabetes, stroke and Alzheimer’s. It is their goal to make healthcare more accurate, efficient and affordable. In today's episode, Chris talks about: His background and journey to founding En

Today's guest is Adrian Cuc, Senior Vice President – ISO Analytics at Verisk. In 1971, Verisk opened their doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, they have grown to become a valued source of insights that can drive recovery and transform industries worldwide. Verisk works in collaboration with their customers and at the intersection of people, data and advanced technologies. Through proprietary platformed analytics, advanced modeling and interpretation, Verisk deliver immediate and sustained value to their customers and through them, to the individuals and societies they serve, with greater speed, precision and scale. The company take responsibility toward their people, products, processes, communities and the planet seriously. They ethically and relentlessly pursue innovation to help move their customers and the world forward. In today's episode, Adrian will discuss: His background and journey to now, How Verisk aids insurance by sharing data and pro

Today's guest is Jessica Wine, Head of ServiceNow Go To Market at Own Company. Founded in 2015, Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. Their data platform brings together everything that’s vital to protecting SaaS data, independent of the SaaS applications themselves and in doing so, unlocking more ways to transform the business with it. In this episode, Jessica talks about: An overview of Own Company and expanding to ServiceNow market leadership, How they enhance ServiceNow with specialized data protection solutions, Having the vendor and customer

Today's guest is Gregg Aldana, Global Area VP, Creator Workflows Specialist Solution Consulting at ServiceNow. With 20 years of Innovation and Digital Transformation Experience, Gregg is a passionate and seasoned technology solution consulting leader, GTM strategy innovator and business leader. He possesses a rare blend of in-depth technical knowledge with exceptional communication skills, entrepreneurial spirit, contagious energy and visionary thought leadership. Gregg leads ServiceNow's Global Low-Code Creator Workflows App Engine pre-sales solution consulting business. He is responsible for leading Executive Customer Interactions and Briefings Partners with Sales, Business Units Inbound/Outbound and Marketing on Product Strategy and Pricing/Packaging Input. Gregg supports effective growth and GTM strategies for cross-workflow and cross-product/industry plays and leads collaborations driving ServiceNow's Low Code App Engine Development Platform business. In this episode, Gregg will discuss: Lead

Today's guest is Richard Motteram, Head of Delivery Northern Europe – ServiceNow practice at Eviden. Eviden designs the scope composed of Atos’ digital, cloud, big data and security business lines. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, they bring deep expertise for all industries in more than 53 countries. Eviden expands the possibilities of technologies for enterprises and public authorities, helping them to build their digital future. Based in London, Richard is a fully certified professional with over 14 years of experience in ITSM and over 12 years of experience working in ServiceNow. He has been involved in every kind of ServiceNow implementation from small companies to multi-national enterprises, including leading financial, healthcare, insurance, public sector and pharmaceutical institutions. He previously worked as an Associate Developer at ServiceNow where he was involved in troubleshooting, codebase develo